UK-John

Welcome to the club!

Finally got through to CPOMS support number. 1- They reset my account from their end 2- Walked me through the Google Authenticator steps (the one we first used to setup using a QR Code) 3- And PRESTO! It all worked again perfectly. Note: We did the same entire walk-through that support did on the phone with us just now with Google Authenticator, and we could not manage to make it work. It is clear that an account reset has to happen from their end and not yours. It was quite painless once we had the support person on the phone and they reset our accounts there and then. So my suggestion is: Wait the 1hr 17min it took us to get through (enjoy the music), and you will be happy you did. Support number (UK): +44 01756 797766 Best of luck!

Complete headache. Why do they "fix" something that is not broken? Had no problems with the CPOMS authenticator APP. Now when we call CPOMS support we've been put on an endless loop recording for over 1hr. Absolutely unacceptable for our Safeguarding team. And the suggestion to refresh the page multiple time as mentioned in their post below DOES NOT work. Dear Customer, Following an update last night, we have been made aware this morning that some of our customers are experiencing issues logging into CPOMS and are unable to get beyond the login and 2FA pages. Our engineers are working to resolve the issue causing the error page to be presented and have found that continually refreshing will take you to the correct screen. Please rest assured, the system is not down, however access may be intermittent prior to reaching the dashboard. We will update you as soon as we can. Apologies for all inconvenience. Best wishes, The CPOMS Customer Success Team