Slimfit0707

@howartp thank you, if its safe I will try that Alao just to get the system working back again. Am just thinking can magnet be faulty? All magnet are coming up with light... Just thinking

@ APrice Thanks I will be at the site again tomorrow, I will try all these again and I will drop my feedback tomorrow. If I may ask, on the configuration utility under the database there is room to restart.... If I press Restart hope it won't affect the database?

@ noelmm, thank you. When you say door association do you mean, MAGNETIC CONTACT? OR what please...

Actually, we have HID card reader for in&out with a single indicator led on it. When card is presented it beeb green light yet lock won't release, I have swop card reader, cable and same card is granted access on other doors. I have tried another card with full access Also same issues.. The only thing am yet to swop is the controller. Please if I click restart from the database via the config utility hope it won't affect the programming? Moreso, I have connected some of the controller directly to the LAN bypassing the daisy configuration, I hope that have no effect also. I will try every suggestion given to me once I get to site.... Kindly please help drop possible solutions please.

Thanks for your response, even when the controller is not online is not releasing the magnet. I tried all i can. I have takeoff the daisy connection I connected it directly to the LAN, I have changed the cables, card readers.... Still same issue

Hi Everyone, Kindly help, i have 20 pcs paxton on an existing site which as been working perfectly for more than 10 years, everything just stopped working. ISSUES I'M FACING 1) WHEN CARD IS PRESENTED TO CARD READER IT ONLY BEEP THE DOOR WON'T OPEN, YET THE CARD HAVE FULL ACCESS. IF I CHECK THE BACKLOG (EVENT) ON NET2 IT'S DISPLAY ACCESS GRANDED (YET DOOR IS STILL LOCKED). 2) I USE A NEW CARD READER WITH A NEW CAT6 CABLE TO CONNECT TO ONE OF THE EXISTING PAXTON ACCESS CONTROL IT'S NOT WORKING BUT I TRIED USING BOTH THE OLD CARD READER AND NEW ONE ON ANOTHER PAXTON CONTROLLER IT'S WORKED. 3) ALL THE 20 PCS PAXTON ACCESS CONTROLLERS ARE CONNECTED IN A DAISY WAY AND TWO OF IT CONNECTED TO THE LAN(TCP/IP) ALL OF THE CONTROLLERS KEEP GOING OFFLINE.. AFTER A WHILE IT WILL COME ONLINE AGAIN.. KINDLY HELP WITH POSSIBLE WAY TO RESOLVED THIS ISSUES... Thanks