AverageMuggle

Same for us. Sending constant emails and taking weeks to get a response or not getting any response at all. Even this time last year, I was getting better service than I am now.

I've just got a quote from Wave9 which was cheaper than RM.

I need to look at the terms. I've never paid for a year upfront for a product and then been asked to pay more for the same product 6 months later.

I've tried contacting them, getting hold of an account manager is near on impossible at the moment. I think they've let go of a lot of staff. I'm looking at moving, but RM as a company seem to be in rapid decline.

Has anyone using RM as your internet provider had a weird email about price increase? We've had one but still waiting for more information about the increase. We've already paid for a years contract, so not sure how they think they can just increase the price 6 months into a 1 year contract.