HumanResource

Job title: Network Manager Responsible to: Director of Operations Manages/Supervises: Senior IT Technicians Location: Based at the offices in The Henry Box School, but will be required to work at or travel to any of the Mill Academy Schools on an occasional basis Salary: Grade 9 Working Pattern: Full-time (37 hours per week), Monday to Friday (actual working hours to be flexible to meet the demands of the Academy) 52 weeks - annual leave entitlement, plus 8 days (bank holidays) Disclosure level: Enhanced Job Purpose: As a member of the Academy Operations Team, you will provide a comprehensive strategic ICT service to the Academy Trust and its Schools. Main Responsibilities · To maintain, enhance and develop the computer equipment and ICT networks throughout the Trust and it’s schools · To manage and administer the Trust’s cloud-based systems · To oversee the Academy’s cyber security systems · To install new and existing software across the network · To manage the team who provide technical support for all users, curriculum and administrative staff, and provide such technical support personally whenever necessary to support and supplement the team · To resolve identified technical problems · To promote use of ICT across the curriculum · Line management and development of the Senior IT Technicians · To work with the Director of Finance and Academy Services, Director of Operations, the Executive Team, Headteachers and Trustees to align ICT strategies, infrastructure and security across the Trust and its schools. Key Tasks · To manage the Trust and school networks; · To be responsible for the security and integrity of hardware, software and data; · To provide support for the Trust and school servers and associated routines; · To be responsible for the completion and security of school backups; · To provide hardware and software support for workstation PCs and Academy infrastructure systems; · To monitor, maintain and administer the cloud-based systems · To monitor the efficiency of the school’s networks; · To maintain all peripherals within the school; · To install new and existing software on existing PCs; · To perform complete installations on new PCs; · To install, configure and maintain endpoint protection software across the academy; · To administer office 365 groups and accounts within the school; · To configure and maintain all software applications for consistent use; · To provide support to users in the use of the school’s Management Information System; · To oversee the accurate maintenance of pages on the website and school intranet; · To support staff who wish to contribute material to the website and school intranet; · To maintain the ICT Health and Safety Policy; · To maintain an inventory of all IT equipment; · To maintain and review fault logs; · To review jobs logged on the Helpdesk, responding appropriately or allocating to team members for action; · To maintain and manage the CCTV system, responding to correct and appropriate requests for footage as directed by the DPO; · Maintain systems data mapping and data security/privacy information as required by the DPO; · To maintain and manage the telephony systems across the Trust; · To maintain and manage access control systems across the Trust; · To line manage Senior IT technicians, allocating work and giving support and training where appropriate; · To liaise with external support agencies and partnership; · To liaise with external suppliers for the repair of equipment under warranty or maintenance contract · To attend Executive Team, Trust Board or Committee meetings as required by the Director of Finance and Academy Services; · To follow the Trust’s financial and procurement procedures and maintain records of procurement, ensuring all purchasing is completed in line with schemes of delegation and financial procedures. Additional Responsibilities: · To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner. · To be responsible for keeping up to date with Trust and School policies and procedures. · To be pro-active in suggesting and be able to implement improvements made in service delivery, systems, processes and / or working methods that enhance service delivery and / or generate savings to the Academy or individual schools. · To achieve service outcomes and outputs, and personal appraisal targets, as agreed with the Director of Finance and Academy Services · To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. · To be committed to the Trust’s core values and ethos and to demonstrate this commitment in the way duties are carried out. · Maintain confidentiality and ensure that duties are always undertaken with due regard to and compliance with the Data Protection and Equality Act. · To carry out duties and responsibilities in accordance with the Trust’s Health, Safety and Wellbeing Policy and relevant Health and Safety legislation. · Demonstrate consistently high standards of personal and professional conduct; showing tolerance and respect of the rights of others whether other staff, students or parents, observing proper boundaries and having regard to the safeguarding and wellbeing of students. · The post holder is responsible for ensuring all safeguarding and child protection policies are adhered to and that any concerns or incidents are raised in accordance with these policies. · To undertake any other reasonable tasks as are required from time to time at the discretion of Director of Finance and Academy Services or the Chief Executive. Person Specification Experience (Essential) · At least 5 years’ experience of providing technical support and systems development in a medium to large ICT environment. · At least 5 years’ experience of managing and supporting Windows desktop and server systems and managed network environments. · Manage printing systems and hardware. · Experience administering Microsoft 365 · Experience using Disaster Recovery technologies and methodologies. · Working in an ICT Support environment to defined service levels and targets. · Implementing solutions based on user or customer requirements. · Experience working on projects as part of a team. Experience of other key IT manufacturers or providers products and technologies. · Experience of leading on projects as part of a team. · Experience of procurement and tendering · Experience of telephony and/or VOIP Abilities, skills and knowledge (Essential) · Good people skills and a high standard of verbal and written communication · Ability to prioritise and quickly re-prioritise workload · Flexible approach to working hours when needed to manage urgent and critical issues · Willingness to continuously learn and keep abreast of technical developments · Calm, measured and cheerful approach · Welcoming attitude and professional attitude Qualifications Essential Vocational or professional education within a relevant discipline. GCSE’s including English and Mathematics, or relevant further and/or higher education qualifications Microsoft MCSE/MCSA or other technology/industry certification CONTACT HR @HRmillacademy.co.uk or call 01993 848166 The MILL Academy Support Staff Application Form.docx

IT Technician Grade 6 £24,702 pa Full Time (Part time or term time only working may be considered) Required as soon as possible We are looking for an enthusiastic, and experienced Technician to join our central IT Team delivering services and support to all the schools within the MILL Academy. As our IT Technician you will be responsible for: · Maintaining the school’s computer equipment and ICT network · Installing new and existing software across the network · Providing technical support for all users, curriculum and administrative · Resolving identified technical problems · Promoting the use of ICT across the curriculum The successful candidate for this role will have: · Strong knowledge of ICT hardware and software and the integration of the two including tablets, iPads, laptops, desktops, printers, large format displays · Working knowledge of common user applications · Experience of using Microsoft products · Good organisational skills, be accurate and methodical · Ability to work under pressure while maintaining a positive, professional attitude · Ability to organise and prioritise workload, ensuring deadlines are met · Willingness to learn new skills and in tackling the variety of tasks arising in a school environment · Ability to work effectively both in a team and also on own initiative · Good communication skills with adults and children · Committed to professional development and training You should possess excellent interpersonal and communication skills including the ability to relate well to people on all levels. This is a busy and demanding post and will require someone who is well organised, flexible and able to work under pressure and to deadlines. This is a full time, permanent contract, although part time or term time only working may be considered, with access to the Local Government Pension Scheme. The MILL Academy is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  All successful candidates are required to have enhanced DBS clearance and will need to undertake the DBS check with our organisation. Other relevant pre-employment checks will also be carried our including references from present and previous employers, qualification validation and a confidential health check. Applicants should download and complete the support staff application form from our website or complete the online application form on our TES recruitment site and submit an accompanying letter of application that is no more than two sides of A4. Visits to the Trust and any school sites or an informal discussion prior to application are encouraged and warmly welcomed and can be arranged with the HR Team. The closing date for applications is Friday 12th January 2024 at 9am

IT Technician Grade 6 £24,702 pa Full Time (Part time or term time only working may be considered) Required as soon as possible We are looking for an enthusiastic, and experienced Technician to join our central IT Team delivering services and support to all the schools within the MILL Academy. As our IT Technician you will be responsible for: · Maintaining the school’s computer equipment and ICT network · Installing new and existing software across the network · Providing technical support for all users, curriculum and administrative · Resolving identified technical problems · Promoting the use of ICT across the curriculum The successful candidate for this role will have: · Strong knowledge of ICT hardware and software and the integration of the two including tablets, iPads, laptops, desktops, printers, large format displays · Working knowledge of common user applications · Experience of using Microsoft products · Good organisational skills, be accurate and methodical · Ability to work under pressure while maintaining a positive, professional attitude · Ability to organise and prioritise workload, ensuring deadlines are met · Willingness to learn new skills and in tackling the variety of tasks arising in a school environment · Ability to work effectively both in a team and also on own initiative · Good communication skills with adults and children · Committed to professional development and training You should possess excellent interpersonal and communication skills including the ability to relate well to people on all levels. This is a busy and demanding post and will require someone who is well organised, flexible and able to work under pressure and to deadlines. This is a full time, permanent contract, although part time or term time only working may be considered, with access to the Local Government Pension Scheme. The MILL Academy is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  All successful candidates are required to have enhanced DBS clearance and will need to undertake the DBS check with our organisation. Other relevant pre-employment checks will also be carried our including references from present and previous employers, qualification validation and a confidential health check. Applicants should download and complete the support staff application form from our website or complete the online application form on our TES recruitment site and submit an accompanying letter of application that is no more than two sides of A4. Visits to the Trust and any school sites or an informal discussion prior to application are encouraged and warmly welcomed and can be arranged with the HR Team. The closing date for applications is Monday 11th December 2023 at 9am