Salary Scale £30,000 - £35,000 p.a. (depending on experience)
36 hours per week / 52 weeks per year (Working hours 8am-4pm)
Start Date: As soon as possible
The primary function of the Managed Services Department is to provide 1st and 2nd line telephone, remote and on-site support services to our client base. However, the department can encompass everything from remote Helpdesk support to assisting other departments with project installations.
KEY ACCOUNTABILITIES
Ensure Managed Service Schools’ infrastructure is operating smoothly
Standardising school setups where possible
Veeam, SCCM, Aruba, Password Policies etc
Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager(TAM)
Assist in technical audit reviews for new clients and existing where required
Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
Create and maintain documentation
SoW, Disaster Recovery plans etc
Creating procedures and user guides for technicians
Templates for frequent tasks, IP addressing, change control etc
Monitor skill levels of onsite technician
Ensure onsite technicians are:
trained in the use of Business Management System
able to access internal resources required for their job
Oversee implementation of new software and hardware
Liaise with 3rd party service or software providers
Attend review meetings as required
· Regular visits to schools to;
Review tickets
Discuss any issues raised by on-site technician
Assess technician workload
Provide support and advice to technicians where required
Attend School Health and Safety, Safeguarding and Security training and adhere to procedures
Report anything that is cause for concern to School contact and Medhurst Service Manager
Assist with general helpdesk role when required
KEY SKILLS
Essential
Experience in an educational environment
Microsoft Desktop Operating Systems
Virtualisation
Hyper-V configuration and troubleshooting
VMWare configuration and troubleshooting
SAN including SAS and iSCSI connectivity
Networking experience
Wired and wireless networks configuration and troubleshooting
RADIUS/NPS
VLAN management
VPN management
Firewall policy
Microsoft Office 365, Azure and Exchange Online
Security and information management
Microsoft Intune
User provisioning including AD Connect/other mechanisms
Management of SharePoint and Teams
Active Directory & Group Policy
SCCM/MDT/WDS
Creation of images and task sequences
Application deployment
Managing distribution point services
Backup/Restore
Veeam B&R including cloud
Internet filtering
Filtering policies
HTTPS inspection
Safeguarding Reporting
Proxy authentication
Advanced Troubleshooting
Server and client OS
Physical and virtual servers
Hardware
Software
Complex network issues
Excellent communicator
Ability to work as part of a team
COMPLIANCE
Medhurst provides services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment.
We will carry out Right to Work checks and an enhanced DBS check on all staff. Continued employment with Medhurst could be affected by the results of these checks.
You may also be required to attend Safeguarding Training should the company decide this is necessary at any point.
The post holder must carry out all duties and responsibilities with reasonable care for the health and safety of yourself and any other persons who may be affected by your acts and omissions at work. You must cooperate fully with Medhurst Communications Ltd in health and safety and information security matters.
GENERAL
From time to time you may be required to perform duties outside of this role. You must portray a professional image and be dressed appropriately at all times. Your line manager will provide any specific details where required or requested by you.
