FlywheelAlex

IT School Technician – School in Camden, London – on-site – to £27,000 (DOE) plus private health IT Technician. A job title I am sure you have come across before. But what does that mean when working for Colwyn Technologies? (Part of the Flywheel Group) Let me explain. Your new role. Providing great customer service to our schools, so the school trusts us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently a technician on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Benefits Basic salary of up to £27,000 (dependant on experience) Private health insurance Company pension 25 days holiday plus bank holidays Training and professional development Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician in an education setting and you are looking for the next step in your career, then please hit the apply button. We will respond to every application. Colwyn Technologies has a commitment to safeguarding children and promoting their welfare, which it is expected all staff will abide and embed in their daily practice. This includes a robust recruitment and selection procedure to identify and deter people who may potentially abuse or neglect children, or who are otherwise unsuitable for employment with us. The successful candidate will be subject to a EDBS check. Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You. To apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e6f0ccc6-369a-4059-b93f-e11711afa36c **APPROVED**

IT School Engineer – School in the Tottenham area – on-site – to £25,000 (DOE) plus private health IT Engineer. A job title I am sure you have come across before. But what does that mean when working for the Flywheel Group? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently an engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Don’t worry if your CV is out of date, just send what you have and we can go from there. Benefits · Basic salary of up to £25,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button. I will respond to every application. Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You TO APPLY: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=706855e6-b867-4bec-8640-2df1262324d6 **APPROVED**

IT School Engineer – School in the Bracknell area – on-site – to £25,000 (DOE) plus private health IT Engineer. A job title I am sure you have come across before. But what does that mean when working for the Flywheel Group? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently an engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders, conducting quarterly reviews, doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Don’t worry if your CV is out of date, just send what you have and we can go from there. Benefits · Basic salary of up to £25,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Therefore, if you have worked as an IT Technician or an IT Engineer in an education setting and you are looking for the next step in your career, then please hit the apply button. I will respond to every application. Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You TO APPLY: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=2df95ca0-51d6-4d23-810b-157df3a2147d **APPROVED**

Senior IT School Engineer – School in the Dulwich area of London – on-site – to £33,000 (DOE) plus private health IT Engineer. A job title I am sure you have come across before. But what does that mean when working for the Flywheel Group? Let me explain. Your new role. Providing great customer service to our schools, so the school loves us enough to renew their support contract. In this role providing Great Customer Service is more important than the tech! Therefore, we are looking for someone who can talk to a person as well as a computer. You may have been or currently an engineer on a school site and can therefore ‘talk school’ and be familiar with the apps that schools use. Your main responsibilities will be client facing with the school stakeholders as you will be the Lead Engineer on the school site, conducting quarterly reviews, doing basic fixes, triaging tickets to the Help Desk and making sure that they are handled accordingly. We are not looking for someone that knows everything about servers, networks and switches as we have this expertise elsewhere in our group of companies to draw on when required. In terms of career path, you might want to go into architecture, consultancy, senior support or management which are all available if you have these aspirations. Benefits · Basic salary of up to £33,000 (dependant on experience) · Private health insurance · Company pension · 25 days holiday plus bank holidays · Training and professional development · Innovative, growing business with an excellent reputation Flywheel IT Services has teams of highly qualified and experienced IT engineers and consultants around the UK. For over 20 years we have partnered with businesses, schools and major construction companies to guide and support their projects, tech strategies and day-to-day operations. In an average year we help 200 businesses use technology, we design sustainable ICT infrastructures for 100 new schools and commercial buildings, and we nurture the ICT resources and dreams of 33,000 school children. Don’t worry if your CV is out of date, just send what you have and we can go from there. Everybody will receive a response. Note to agencies We do not use agencies, so if you are from an agency, please do not send unsolicited CVs/Profiles as they will be considered as free gifts. No budget has been allocated for agencies and we manage to fill all our vacancies by our internal resourcing function. Thank You. To apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e0f442dc-ddf5-4287-a008-1aa455a0603e **APPROVED**

IT Technician – school in Tottenham, London - £20,000 to £23,000 DOE + great benefits Colwyn Technologies (part of the Flywheel Group) are looking for a talented and motivated IT Technician, who has a real flair for technology and thrives on providing exemplary customer service, to support a school within the Tottenham area of London as their IT Technician. The IT Technician is responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. Team. Supporting the team to build a culture of continuous improvement. Key challenges Maintain a close view of service incidents, their impacts on BAU activities. Accurately document and record IT services to support the remote and local team. Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements IT support experience with schools highly desirable Experience in a technical support or service delivery function within an IT environment Must be able to work the following hours 08:00am to 16:30pm on site What’s on offer Salary of £20,000 to £23,000 (dependant on experience) Private Health Insurance Company pension 25 days holiday plus bank holidays Training and professional development The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. To apply:https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=2f85e674-6fe4-4b18-b461-3aef6bf399d0 **APPROVED**

IT Technician L2 – school in Dulwich, London - £20,000 to £23,000 DOE + great benefits Colwyn Technologies (part of the Flywheel Group) are looking for a talented and motivated IT Technician, who has a real flair for technology and thrives on providing exemplary customer service, to support a school within the Dulwich are of London as their IT Technician. The IT Technician is responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. Team. Supporting the team to build a culture of continuous improvement. Key challenges Maintain a close view of service incidents, their impacts on BAU activities. Accurately document and record IT services to support the remote and local team. Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements IT support experience with schools highly desirable Experience in a technical support or service delivery function within an IT environment Must be able to work the following hours 08:00am to 16:30pm on site The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. To Apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=f1cce06f-790e-40e2-bd60-726931fb833f **APPROVED**

IT Engineer – school in Romford, London - up to £27,000 DOE + great benefits Colwyn Technologies (part of the Flywheel Group) are looking for a talented and motivated IT Engineer, who has a real flair for technology and thrives on providing exemplary customer service, to support a school within the Romford are of London as their IT Engineer. The IT Engineer is responsible for supporting the IT services of the school with a particular emphasis on customer service. Key accountabilities Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. Team. Supporting the team to build a culture of continuous improvement. Key challenges Maintain a close view of service incidents, their impacts on BAU activities. Accurately document and record IT services to support the remote and local team. Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements IT support experience with schools highly desirable Experience in a technical support or service delivery function within an IT environment Must be able to work the following hours 08:00am to 16:30pm on site Access to a car with the ability to travel if necessary The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. To apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0ebbf7f7-2450-40bd-9e9f-8c058903dcd4 **APPROVED**

IT Engineer – Supporting a cluster of schools in Nottingham – up to £30,000 DOE + great benefits Colwyn Technologies (part of the Flywheel Group) are looking for a talented and motivated IT Engineer who has a real flair for technology and thrives on providing exemplary customer service to support a cluster of schools in the Nottingham area. The IT Engineer is responsible for supporting the IT services of the schools with a particular emphasis on customer service. Key accountabilities Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. Team. Supporting the team to build a culture of continuous improvement. Key challenges Maintain a close view of service incidents, their impacts on BAU activities. Accurately document and record IT services to support the remote and local team. Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements IT support experience with schools highly desirable Experience in a technical support or service delivery function within an IT environment Must be able to work the following hours 0800 to 1630 on site Access to a car with the ability to travel between school sites is a must The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. To apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=d3a6bd68-9d62-4bce-8d22-0a8d35d6dea3 **APPROVED**

IT Service Manager – Academy in London – up to £40,000 DOE plus great benefits Colwyn Technologies (part of the Flywheel Group) provide effective response to customer requests for IT support in schools, ensuring that their needs and priorities are met. We are looking for an IT Service Manager for an academy in London, preferably with a background in IT support with schools/education. Colwyn Technologies Service Managers are responsible for the front-line interface to all our customers for providing the best possible support and fault diagnosis. They will typically lead the local support team to maintain, administer and update a busy helpdesk system, provide hands on technical support and act as the single point of contact for the customer to the wider team and group. Responsibilities · Provision of technical support & ongoing administration of platform, comprising network connectivity (LAN & WAN), Active Directory, Email system, Virtualisation and Virtual Desktop Infrastructure solutions (e.g. Windows Remote App) and online platforms (Office 365 and/or G-Suite) in line with the customer contract. · Proactively manage and engage in patch management for production systems and third party products · Provide technical operational support & administration of internal IT infrastructure, with a specific focus on the development, delivery & deployment of standardised policies & procedures (areas similar to those listed above). · When necessary, liaise with the senior technical support and Sales team, as per the Client requirements. · Engagement with 3rd party suppliers as & where necessary, with adherence to relevant Service Level Agreements in order to ensure agreed targets and standards are met. · Accurately log and document all calls received ensuring the correct priority and update/resolution route is assigned. Ensure key information for problem resolution is captured at all times. · Accurately manage site assets, recording and disposal of WEEE waste in line with customer policies · Manage and administer software licenses according to license agreements · Follow Colwyn Technologies processes and procedures as defined to successful case/task conclusion. Communicating with the customer to a satisfactory conclusion · Communicate effectively with customers on any issues/questions/concerns as necessary. Required Skills · Experience in a technical support, service delivery or project management within an IT environment with experience in outsourced client services, product sales and digital transformation, is required. Experience with both consultancy / professional services and IT managed services is highly valued. · Believes in team development, personal development and willing to continually improve yourself, as well as your team. · Proven ability to initiate, develop and grow senior relationships within client organisations – and influence purchase and buying decisions. · Has gravitas and an executive presence, either from stellar past results or a wealth of solid experience and can inspire confidence in our stakeholders · Evidence or prior, consistent success exceeding or meeting targets in similar roles. · Proven experience building excellent client relationships, offering value added, insightful and strategic insight into their business. · Knowledge of the full life cycle of their service, support and sales process from designing solutions, developing SLAs and delivering client KPIs. · Technical Degree or equivalent technical Certificates or extensive business and work experiences. · Willing to update and adapt skills as required by the demands of the role · Full UK driving licence · Able to work occasional weekends / out of hours The schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. To apply: https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=d6a572d9-983a-40b5-8d76-5acfae72ee32 **APPROVED**

IT Technician L2 – Working within two schools in London – to £22,000 + great benefits Colwyn Technologies (part of the Flywheel IT Services Ltd Group) are looking for a talented and motivated IT Technician who has a real flair for technology and thrives on providing exemplary customer service to support two large prestigious schools in the London/Harrow area and join superb IT Support teams at these sites. The IT Technician is responsible for supporting the IT services of the schools with a particular emphasis on customer service. Key accountabilities • Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. • Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. • Team. Supporting the team to build a culture of continuous improvement. Key challenges • Maintain a close view of service incidents and their impacts on BAU activities. • Accurately document and record IT services to support our remote and local team. • Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. The Successful Person • Proficient in Microsoft technologies • Experience in a technical support or service delivery function within an IT environment, preferably supporting schools, academies and/or MATs • Willing to learn any bespoke software systems of the various schools • Excellent interpersonal skills • Good communication skills (both written and verbal) • Must be able to follow instructions and document processes The schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=d985f4b2-6581-4479-b9e1-eab8ae7da698 **APPROVED**

IT Engineer – Supporting 3 schools – up to £27,000 DOE + great benefits Colwyn Technologies (part of Flywheel IT Services Ltd) are looking for a talented and motivated IT Engineer, who has a real flair for technology and thrives on providing exemplary customer service, to support three schools within the Reading/Hounslow areas as their IT Engineer. The IT Engineer is responsible for supporting the IT services of three schools (3 days, 1 day, 1 day split at different schools) with a particular emphasis on customer service. Key accountabilities Ownership and initiative. Take ownership of problems and proactively resolve incidents or changes allocated by the Service Manager. Service focus. Maintain focus on the whole life of service delivery: from the first touch point to the closure of the incident. Team. Supporting the team to build a culture of continuous improvement. Key challenges Maintain a close view of service incidents, their impacts on BAU activities. Accurately document and record IT services to support the remote and local team. Be responsive to requests for support whilst delivering against agreed SLA’s and objectives. Requirements IT support experience with schools highly desirable Experience in a technical support or service delivery function within an IT environment Must be able to work the following hours 08:00am to 16:30pm on site Access to a car with the ability to travel between school sites (Reading and Hounslow) The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the commitment. The successful candidate will be subject to a EDBS check. https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6baedf78-c93e-4fd0-93b7-6894e55f655c **APPROVED**

ICT Consultant (North East or Midlands) – up to £60k + car allowance + private health + pension Nexus Associates (part of the Flywheel Group) are a leading, privately owned provider of ICT design, consultancy and implementation services. Highly regarded in our field, we want the best people to come work with us and deliver an exemplary experience on the projects we are involved in. You will be joining a company that has been at the forefront of designing and delivering high-quality ICT in schools for over 17 years, that are tailored to each and every unique scenario. We are continuing to grow and expand, particularly following our appointment to the Crown Commercial Services RM 6103 framework and are recruiting people who have the skills and experience of working in a technical solutions development role ideally in one of the following areas: switch infrastructures, wireless network solutions, server and storage with virtualisation technologies or end-user device refresh cycles. In this role the successful candidate will work from home, when not attending meetings at client/project sites. All Consultants at Nexus Associates have an education background. We know schools inside out and understand the unique ways in which schools use ICT and the demands this places on support services, infrastructure, software, and hardware. Therefore, we are really interested in speaking with school Network Managers, IT Managers/IT Directors or Senior IT Engineers that are looking for their next step up in their career journey. The role will require the successful candidate to work alongside construction partners, design team members, school teams and a range of other stakeholders, providing expert technical and functional advice on a range of ICT areas as below, often requiring the output to be captured in reports and specification documents: What will we provide you? We will give you a unique opportunity to work in an exciting role with a tangible impact on the technology deployed in schools to support learning. This role will suit someone who has been working as a technical consultant, senior engineer, Network Manager in a school environment and wishes to broaden their skills, ideally with knowledge of the education sector. Working for Nexus Associates you will get to experience a broad range of industries as we interface with professionals from Architects, Construction, Engineering, Educational and Technology backgrounds blending into a delivery team to meet our client’s aspirations. We will provide you with a salary, car allowance, work related expenses, and wider benefits that underpin the importance of our staff. You will receive training to receive accreditations to allow you to work visit and support our work on construction sites. This will include a suite of training and development to provide you with the competencies to undertake the role and coordinate installations on live construction sites including SMSTS, ECS card, manual handling and first aid as a minimum. We will also provide regular technical updates on products from leading industry vendors. Our work in education allows us to give young people access to leading edge technology, which is fundamental to their education and their lives within the modern world. Link to apply below via our career’s website https://flywheel.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b2f0c81d-4f7e-4c93-a617-bafd30990aec **APPROVED**