I just want to say that we have been with FROG for 3 years now and found the product absolutely brilliant. It has enabled the school to automate so much that we now use the VLE for everything from communication to lesson observations, from Student Internet Control to automated room booking systems.
I have found the the best support from FROG is in finding someone who works in support and build up a telephone relationship with them, so that you can call on them for just a little advice or for when you have that little emergency.
I'm not going to tell you who I contact else he may be on the phone to you when I desperatley need him
Their Parental Portal is great - The parent voice feature has enabled us to open two way communication with parents and actually find out what does really matter to them courtesy of the voting system.
I do believe though, that FROG suffer from lack of beta testing as when they release new features, I am often on the phone within 4 hours with about half a dozen different problems. Some of these can take a while to get resolved as they often need to be sent to the development team and can take months until a fix is released. But these problems do not effect the way the VLE works, it just tends to affect the new features.
