Q33NY

Their support is not as quick as you would expect however, 2 months is a bit to much, I would open another case with them just in case that one is stuck somewhere.

Give it some time as it could take a bit for systems to recognise your new domain as genuine, also as above mentioned, if you use this domain to send emails to a large number of people their system might be configured to mark it as spam. You might want to configure the new DANE protocol (DNS-based Authentication of Named Entities)

Hi Dawn, Can I please have a username a password for that ftp site?