ITLuke

Sounds like its stuck in the boot looplike us... The only thing we could think of is to redeploy it every month via SCCM just in case there has been any updates on the client

Hi Everyone Having a strange issue and hoping someone else has had this/fixed it We were previously on update 12.0.53 of read/write and had constant issues with it not working on Microsoft 365 word/outlook/PowerPoint I deployed 12.0.73 on a test machine and it is doing the same thing as the previous version above Has anyone else come across this? Thanks Luke

Thanks everyone for your replies I found out from surpass that if the clients gets more than 2 updates behind, you will forever be stuck in a update boot loop. You then have to uninstall the software and reinstall the newest version from Surpass to fix it This happens in all the versions of the surpass client Hopefully this helps someone else Luke

Hi Steve Thanks for replying, that doesn't work either. Still stuck in the boot loop saying 'Application must be restarted for the updates to take effect' Tried running the software as admin as well Luke

Hi all This software is such a pain, no matter what we do the software gets stuck in an update loop. We had to reopen the software 20 times before one exam just to get the software working.... We have white listed the URLs (as they always have been) and redeployed via SCCM PCs are on Windows 10 20H2. Has anyone else had this many problems with the software and potentially fixed it? Thanks!