Thanks for the responses all. It sounds like most of you are working in a team of at least two people, that's been sounding faaar more preferential to me for the last four years now! Being alone and therefore an easy target is extremely hard work. And as for having an IT sympathetic line manager as I think someone put it - no chance! They expect the same level of service from the one member of staff regardless of the drop in SLA contracts and people on the ground. One tech used to apparently go around cleaning all the monitors and keyboards throughout the school - something they tried to get me to do a couple of years back; I essentially managed to laugh it off and they seem to have realised with my workload that that simply was not happening!! My line manager is essentially a direct extension of our Head Master, he makes crazy demands on us support staff throughout the school all of the time.
Tefters - They asked TAs in your school to help with PAT testing?? They've asked (more told!) caretaking staff etc to do other areas of the school at ours. SLT have done exactly the same to us in respect to PAT testing, no formal meeting at all and just an email from my Line Manager to say "You need to do this training course next Monday". Total joke! Haven't heard much since so hopefully they've messed that one up and they'll be trying to get a refund on the £3000 they've spent on the kit. How on earth I'd test everything working 9 weeks less in the year on top of everything else, I DO NOT KNOW.
psydii - You mentioned a pay rise to reflect extra responsibility with the dropping of SLAs, absolutely no chance!!
MGSTech - That sounds much more like it. I'm guessing I've got your sympathy here! My partner's school sounds similar, there's three of them in their IT dept and that's a 1000/100 kind of school - same as mine.
When I started four years ago there was someone working in reprographics, she's since gone and of course all that comes down to me now as well.
I'll give my school ONE plus though, they did fork out for single sign on after the first year or two - not having to change network passwords and they're google logins has been a massive massive help!!! Prior to that how I wasn't off every month with stress I feel is an achievement!