Aedra

Hi, No, unfortunately this is not the same as the Shared List which causes the blocks. I do not believe blocking/unblocking this Category will have any affect in our environment. Regards, Charlie.

Hi Joanne, This is not a way which I have tried before. I believe that this may not function correctly as you are trying to edit the Shared List itself which you will not have permissions for. However you can amend this by removing it from the Group directly, 'Policy Manager > nsw-unfiltered > URL/Keyword Shared List > Manage Shared Lists', the left hand column is the one which includes all the Shared Lists currently applied and the right are the Shared Lists available to be applied. Clicking on the name will flick the Shared List to the other side. Regards, Charlie.

Hi Joanne, I have reviewed the screenshot and the title of the screenshot contains 'screen shot' as two separate words. Unfortunately this has been picked up by the 'Search Keywords' Shared List and the word 'Shot' has flagged this as Weapons. Locally allowing the EduGeek website as per Strawdog will resolve that issue, or alternatively you can remove the 'Search Keywords' from the 'nsw-*' Group you are in as this may not be necessary for Staff. Regards, Charlie.

Hi, No, Netsweeper should currently be enforcing Moderate Safe Search. DUring the initial implimentation of Netsweeper we had this set to Strict to ensure only safe videos were visible, however we found that the Strict/Moderate settings within YouTube are not as accurate as we had hoped so we had to reduce this. This is set at a System level currently, which means unfortunately this is not possible to override using either the Categories, Shared Lists or Local Lists. The videos which are not allowed to be viewed under Moderate, when viewed directly through YouTube, will not display. However if you have a direct URL to the video which you cant find, you will most likely see a black video with some writing saying something similar to 'You must be logged in with a Google Account to view this content'. This can then only be accessed with an appropriotely aged account at this time. Regards, Charlie.

Hi Patrick, As you mentioned, this will be due to the HTTPS request requiring decryption by the Netsweeper Filter. There has been a number of URLs added to the 'Selective Decryption' Shared List to resolve this, the list itself is in place to force decryption of websites bar the ones listed. There are currently a number of URLs listed to resolve issues with devices unable to install the Certificate, but it is possible some may have been missed as this is a WIP Shared List and will likely be updated over time. Currently within the list the two I can see which relate to this are: dl.ubnt.com config.ubnt.com If you wish to review the list for yourself 'URL Tools > URL List Manager > Selective Decryption' Apologies if you have had to individually connect to each device and change this, however if you would still like to review advising the URL you were having issues with and the rough date/time I can review further and add to this to the list which is applied to all schools. Regards, Charlie.

Yes, this message will probably because you are RDP'ed onto the device. For example if you installed the WAgent onto a VM which you remote onto, Netsweeper will be unable to read the session and will default back to its IP based filtering. It will not apply the AgentDeny as it would if the Group was not found. Charlie.