papercut-its

This is just a quick, proactive, post to let people know that when upgrading to iOS7 on their devices it changes the behaviour of the print environment. This change is likely to affect more than just our software as well. We've updated our "PaperCut Known Issues KB" with details of how to resolve this in PaperCut: PaperCut KB | Known Issues with Recent Releases The short answer is, mark the newly created "mobile" user as "unauthenticated" and you should be good to go again. At a technical level what has happened is the IPP print from the iOS7 device no longer comes through as a "guest" user, it's now "mobile". This gets treated as a normal new user (see the numbered bullet points on the KB article) and can make it seem like printing is no longer working. Marking the "mobile" user as "unauthenticated" tells PaperCut to treat it the same as the "guest" user from older iOS environments. Obviously Apple devices are popular and we're fielding a few calls/emails/chats about this so the support team thought we'd spread the word. If you have further questions by all means get in touch with the PaperCut Technical Support Team. We do keep an eye on Edugeek but you're likely to get a quicker response from your Reseller/ASC or us directly :-) p.s. This is not a normal post, but we know that quite a few educational organisations are going to benefit from this. Mods, feel free to move this post if it's in the wrong forum.

Also here: papercut.com/kb/Main/PastVersions

PaperCut & iTS are excited by the opportunity to support and sponsor the Green Computing forum on Edugeek. Saving paper and being environmentally conscious is something PaperCut and iTS are serious about; therefore we couldn’t think of a better forum to sponsor than Green Computing! Climate change and pollution are major issues that concern all countries across the globe. At present, it is imperative that more environmentally conscious practices are incorporated into everyday routines. Saving Paper by controlling print output – PaperCut Print Management Software – proudly supported by iTS PaperCut was developed for education by a group of ex-school system administrators. Today it's the leading print control solution for education. With the help of our local partner iTS, local support and coverage is now available across the UK and Europe. Key features for education at a glance: * Control student print quota, or charge for printing. * Track and budget staff printing by faculty or department. * Simple installation - starts working immediately. * Directory integration with automatic user account creation. * Simple web-based administration for office staff. * Automatic scheduling of credit/quotas. * Solutions for managing wireless laptop printing. * Runs on Windows, Mac, Linux and Novell, making PaperCut the most flexible and integrated management solution available. http://www.papercut.com/images/icons/pdf.png Fact Sheet: PaperCut NG Overview http://www.papercut.com/images/get_papercut_hover.png http://www.papercut.com/images/icons/supported-platforms.png Need Help? Call us: UK & Europe Sales: +44 (0)20 8869 1950 Support: +44 (0)20 8869 1960 USA & Canada Sales: +1 847 337 3372 Support: +1 708 364 1502 Spanish Sales: +34 914 811 881 Support: +34 914 811 864 German Sales: +49 (0)69 222 280 254 Support: +49 69 222 280 251 French Sales: +33 170 800 138 PaperCut NG Brochure.pdf