New Surface Pro, file explorer crash issue

[TwistedHelixis]

A few weeks ago I setup a new Surface Pro for the head at our school, and it keeps getting the spinning please wait icon when she tries to open file explore. The only way I have found to open file explore is to delete her user profile from the laptop and then all is good for a few days.

 

I have installed all the updates.

 

Any pointers so I can workout what is going on.

 

Cheers

[maark]

I have had this on several staff laptops 1709 build including surface pros - I think it is related to quick access. By default file explorer goes to quick access and if it can't find some recent files it expects it hangs.

Look at this post http://www.edugeek.net/forums/windows-10/191517-group-policy-disable-quick-access-windows-10-a.html

I have used post 2 to create a group policy that takes you to This PC rather than quick access.

A manual way is to right click on quick access - options and untick files just leaving folders.

[TwistedHelixis]

I have just manually made those changes and will see how it goes. Thanks for the help :0)

[LukeMoss]

I had this issue on a couple of computers running windows 10 also, by selecting that file explorer opens in new process rather than the one its running from the task bar has solved these issues.

 

https://winaero.com/blog/how-to-start-file-explorer-in-a-separate-process-in-windows-10/