WTF Orange rant

[Steven_Cleaver]

My wife rang up Orange as her contract was up so renew and have an Iphone 4S no problem £32.40 a month and £30 upfront ok she says, checking Internet banking this morning Orange have decided to take £330 out of our account and check the delivery note and yep £330 to be taken to your account so again WTF Orange. So she rings them to query this having difficulty understanding the service desk india somewhere, can't see this on our system even though we gave them all the details, Account no,Phone No, Customer order No and Delivery No we will need to ring you back in 24 Hours my wife that isn't good enough can I speak to your Supervisor oh we can ring you back in two hours anyway still waiting almost two hours up.

 

Myself not happy with this so use CEO e-mail addresses - Email address for Chief Executive Officers (CEOs) and Managing Directors - list - UK - US - Asia - customer services - customer care to fire off an email to CEO as this has worked a few times with other companies once I have raised the Issue with Support.

 

Anybody else got any other ideas obviously wait a bit to see if we hear back.

 

Rant over.

[Steve21]

Can't you ring your bank and recall the transaction as it was within the last few days? Might cause an issue with Orange, but at least they'll need to contact you then!

 

Steve

[Steven_Cleaver]

Might give that a go, Cheers.

[Steve21]

Might give that a go, Cheers.

 

Might want to re-ring Orange once more, and give them the choice though. Talk to manager, or you'll withdraw it.

 

At least that way if they get fussy and saying you're refusing to pay etc you have it on record that you've warned them etc.

 

Just if the worse comes to worse I mean

 

Steve

[Steven_Cleaver]

Might want to re-ring Orange once more, and give them the choice though. Talk to manager, or you'll withdraw it.

 

At least that way if they get fussy and saying you're refusing to pay etc you have it on record that you've warned them etc.

 

Just if the worse comes to worse I mean

 

Steve

 

Yep that is what I was planning.

[Steven_Cleaver]

Rang Orange again as they hadn't rang me back and they have conceded this is a mistake on their part and had someone that could actually deal with the problem this time and are refunding the money but this will take 5 to 7 days wtf, I rang the bank but because this was done on my wifes card they can't recall this, but said it should take upto three working days not 5 to 7 so have fired off another email to Orange CEO explaining all this, really enjoying my saturday off .