Fresh install can't access drives in My files

[f21970]

Hi folks,

I've a fresh install of HAP 8.7 on Server 2008R2. All looks good and can log in, but whatever mappings I list in 'my files', I can't get anything to show! The screen doesn't distort, nor does the little wheel spin for ages, it just turns from a > arrow into a V arrow and nothing seems to appear

 

Here's the checks so far:

 

Pipeline - ticked

Services - ticked

App Data - ticked

Navigate to https://localhost/hap/api/setup and get result Service Endpoint not found.

Navigate to https://localhost/hap/api/test and get result OK

Can't clear the Red X on AD, but users seem to log in ok (I'm just doing staff - as staff and students are in different groups and OU's, I'm guessing I can't do both?)

 

I'm new to this app and IIS under 2008, so please help!

Thanks

Edited January 16, 2013 by f21970

[f21970]

Just as an Update, when going into MyFiles, the menu bar at the top of the page flashes up, then disappears. I can also see a 'file upload' box flashing up before disappearing in the bottom left hand corner - just mentioning in case it gives any clues!

[nickbro]

Can you provide your myfiles section of your hapConfig.xml file

[f21970]

Hi Nick,

Here's what's there at the moment:

%homedir%

\\ncc-SharedSpace.home.nelson.ac.uk\shared$\COMMON\

 

I've tried with \ at the end of UNC paths, no \, I've tried changing Writechecks="False"

[nickbro]

you need something in the enablereadto and enablewriteto. If it's everyone, it needs to be All.

[f21970]

Brill That's sorted it! Just a quick additional question if I may - Staff and Students are in two different OU's here, which are off the domain root. I've pointed HAP+ at the Staff OU - do I need a separate instance of HAP+ to point to the Students OU to provide them access?

[nickbro]

Nope, the OU look ups are for the help desk and booking system user search

[f21970]

Brill Thanks for your help nick!

[f21970]

Last one, hopefully! Drives are now displaying, but when the user accesses a folder, the error "The given key was not present in the dictionary." is displayed and the root of the drive is redisplayed under the folder......

[f21970]

Also, when I try to download an object, I get:

Server Error in '/HAP' Application.

--------------------------------------------------------------------------------

 

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

 

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

 

Source Error:

 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

 

Stack Trace:

 

 

[NullReferenceException: Object reference not set to an instance of an object.]

HAP.Web.routing.DownloadRoutingHandler.GetHttpHandler(RequestContext requestContext) +263

System.Web.Routing.UrlRoutingModule.PostResolveRequestCache(HttpContextBase context) +12672630

System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +79

System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +164

 

 

 

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Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.18034

[f21970]

Sorted!

It's where I had put a / on the end of the path e.g.

\\ncc-Shared-Space.melson.ac.uk\shared$\COMMON\

If I knock the "\" off the end of the path, all works

[nickbro]

Good to hear. HAP+ can sometimes be a bit temperamental