SMTP failure

[Abaddon]

We're currently experiencing a failure of our outbound connector (outbound1.equinoxit.net), with this message:

 

"451 4.4.0 Primary target IP address responded with: "421 Unexpected log failure, please try later." Attempted failover to alternate host, but that did not succeed. Either that are no alternate hosts, or delivery failed to all alternate hosts."

 

This started on Friday afternoon, and the queue is obviously growing. Internal mail, and indeed incoming mail, is working fine - does anyone know if they are having a problem with the SMTP connector at the moment? Have they changed it?

 

We are migrating to OpenHive, and we've had precious little information or contact about (it was supposed to be in over Summer, but not heard anything recently).

 

Just wondering if it's us, or them, that has the issue. No config changes here at all.

 

Advice appreciated! Having trouble talkingto anyone, as Synetrix say talk to Atomwide, and that's an automated system that wants our DFE number (and promptly says it isn't valid! - very helpful!)

 

Cheers,

Ian

[twin--turbo]

We are migrating to OpenHive,

 

[Abaddon]

[Abaddon]

Turns out they had a hardware failure at the SMTP relay.. just as we were about to be migrated to the Openhive Mail filters, the engineer fixed the problem, and mail started flowing... I wonder what system we'll be on tomorrow.. how exciting!