Parentmail / +Pay - sync with cunninghams

[timlineuk]

Hi All,

 

Does anyone have any knowledge of how cunninghams cashless syncs with the parentmail system?

We've got a number of parents who are unable to see what their childs account balance, etc is.

 

many thanks

 

Tim

[MartinPM]

Hi Tim,

 

It sounds like you might have a few non linked accounts - this means that we have been unable to create the shared key between the two sets of data (Cunninghams records and ParentMail records). This can be down to a number of reasons, a simple spelling mistake in a name or class or a missing pupil in one of the systems as can happen sometimes with the new intake and leavers.

 

To check if this is the case can you please check the following.

 

Sign into your ParentMail system

Choose the +Pay option followed by the cashless catering option.

If there are any accounts that are not linked you should see a dialogue box that confirms that there are unlinked accounts.

 

 

If you see this please choose the 'Link Accounts' option and follow the on screen prompts to create the links or help identify which pupil records are missing and in which system.

 

 

If you dont see this please email [email protected] and copy me in please and we will look into it ASAP. My address is [email protected].

 

 

Thanks

 

Martin

[timlineuk]

Thanks Martin - i'll give that a try and report back

Please disregard my previous email to support@

 

Regards

 

Tim - Kesgrave High