[sims] SIMS and roaming profiles

[basicchannel]

Hi,

 

Does anyone have any idea why roaming profiles might be affecting SIMS performance?

 

Some of our staff (all power users) have been noticing over the last few months (after the Spring update) that some SIMS jobs, such as adding behaviour incidents to student records are taking a ridiculous amount of time. In some instances up to a minute. We know it isn't a server issue as we've replicated this logged on to the server and the performance lag disappears. It's also very inconsistent, with users noticing different rates of speed decrease.

 

What we have noticed is that when we run the same user on a local profile the speed issues generally disappear. We've had to switch roaming profiles off on a lot of users just so they can get their work done, but as I'm sure you can imagine this isn't a fix.

 

It has been reported as a potential bug but Capita gave us a load of hoops to jump through before they'd take it seriously. We've ticked most of the boxes, the only problem being compared to Capita minimum specs, our server is quite underrated, despite the fact that we're certain it's very capable of hosting SIMS.

 

As per usual there are no SIMS errors that I can find.

 

Any advice would be appreciated muchly

[vikpaw]

See if making them it a test user domain admin helps.

Roaming users put files in weird places and access permissions can be a problem. Especially with windows 7 and temp files.

Worth trying.

[basicchannel]

See if making them it a test user domain admin helps.

Roaming users put files in weird places and access permissions can be a problem. Especially with windows 7 and temp files.

Worth trying.

That's very interesting actually, because I log on to Windows as domain admin but log on as an affected user in SIMS and it seems a lot faster.

[vikpaw]

Yep, it's unlikely to be the SIMS user, possibly what they are doing, but not their account.

It's always worth, running db diagnostics, run the re-index patch, and check your db file sizes, etc.

Depending on your setup, try taking a normal user and then giving them full control of the c drive explicitly, and force it to propagate and see how that affects it.