[sims] Woes of Partnership XChange

[Ecclesbury]

Morning all,

 

Everytime I have to stop and restart PX I have un-told problems getting it back up and running again. Usually a bit of virtual "percussive maintenance" makes it magically spring back to life, but not this time, alas.

 

Can anyone advise on what might be the problem if when I log into either the Monitor, or any of the home school DBs, and check the Focus>School>Partnership>Configure screen it tells me that the Agent is "Not Running." However, both the Start and Stop buttons are greyed our so I can't actually do anything. If I open the Zone and try to test the connection I get the message that I can't do this until I have stopped the Agent...which I can't, because it's "not running!"

 

The Windows services are running correctly and have been restarted.

 

Strangely when I first open the configure screen the "Start" button is active for a few seconds. If I use my cat like reflexes and click it before it greys out, the stats changes to "The Agent is Starting" but never actually starts, and reverts to "not running" when I log back in.

 

I've logged a call with our local support team, who will in turn log a call with Capita, but while I wait for that process to tick away, thought I would try the experts on here! I appreciate more information is probably needed, but if anyone had encountered the problem before and knew a quick fix that would be great!

 

IN the meantime, I'll bury my head in the log files!

[colacao82]

*BUMP*

[Ecclesbury]

Are you having the same problem cola?

 

In the 2+ years since this happened I can't for the life of me remember how it was resolved.

 

It sounds like it might have been related to a proxy problem. You have to put the IPs of the SIMS and Monitor server as proxy exceptions on the machine you are working on (IE-Internet Options-Connections Tab-LAN Settings-Advanced.)

 

I also had some issues with PX which were resolved by changing the local locale settings on the SIMS server to be English rather than American!