[ms office - 2010] Office 2010 applications frequently Not Responding

[DarrenShan]

Desktop config: Windows XP SP3 + Office 2010 + SP1 activated via KMS

 

We seem to be getting a large number of cases where the Office 2010 application (Word, Excel, PowerPoint) locks up and just displays 'Not Responding'

 

The only clue we can see if that in ALL cases just before the Not Responding issue occured the following was logged in the clients event log - there are no other event logged such as application hangs.

 

Type : Information

Date : 22/02/2012

Time : 10:24:51

Event : 900

Source : Office Software Protection Platform Service

Category : None

User : N/A

Computer : XXXXX

Description: The Software Protection service is starting.

 

 

Type : Information

Date : 22/02/2012

Time : 10:24:51

Event : 1066

Source : Office Software Protection Platform Service

Category : None

User : N/A

Computer : G15-16

Description:

Initialization status for service objects.

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:rm/algorithm/phone/1.0, 0x00000000, 0x00000000

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:rm/algorithm/pkey/2005, 0x00000000, 0x00000000

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:spp/TaskScheduler/1.0, 0x00000000, 0x00000000

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPOBJS.DLL, msft:spp/volume/services/kms/licenserenewal/1.0, 0x00000000, 0x00000000

 

 

Type : Information

Date : 22/02/2012

Time : 10:24:51

Event : 902

Source : Office Software Protection Platform Service

Category : None

User : N/A

Computer : G15-16

Description: The Software Protection service has started. 14.0.370.400

 

 

Type : Information

Date : 22/02/2012

Time : 10:24:52

Event : 1003

Source : Office Software Protection Platform Service

Category : None

User : N/A

Computer : G15-16

Description:

The Software Protection service has completed licensing status check.

Application Id=59a52881-a989-479d-af46-f275c6370663

Licensing Status=

1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/volume/1.0 0x00000000 249335)(?)(?)(?)])(1 )(2 )]

3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]