Netsupport disconnecting on login

[nit]

Hi everyone,

 

I have a problem with netsupport v10.70.2, everytime I gain control of a pc and then login into the network with it (e.g logining in on a guest student account) it will disconnect, I can recconect to it but this is disconnecting on login is becoming really annoying. is there a fix for this?

[NetSupportTechSupport]

Hi there,

 

Sorry that you are encountering issues with our NetSupport School product.

 

Would it be possible if you could raised a support ticket with us so we can troubleshoot the problem that you are encountering.

 

Ideally we will require snapshots of the configuration from both the Tutor and a Student machine that you last saw the issue with. In order to run the Support Tool on each of the machines, please refer to our Technical Document below:

http://www.netsupportsoftware.com/support/kb/asp/kbprovider.asp?gettd=472&lang=EN&xsl=http%3A//www.netsupportsoftware.com/support/kb/TechDoc.xsl

 

Once you have done this please send an email to our Technical Support Department: [email protected]

 

Please put a brief description of your issue (same as above will be fine) and we will continue our investigations.

 

We look forward to your response.

 

Herman Rana

Edited February 15, 2012 by NetSupportTechSupport

[NetSupportTechSupport]

Accidental double post

[kmount]

Hi nit,

 

Does it disconnect on "applying personal settings" or immediately after entering the password?

 

I have a customer with a similar problem that we weren't sure whether to link to Netsupport or not.

 

Grateful for your time.

 

Cheers,

 

Kim

[nit]

Hi Kim

 

Sorry for not updating this been busy as hell over the last weeks, months and most of this year >.<. For us it turned out that were adm's left right and centre (one right at the the tree, one in student, one in teachers god knows how one of the adm's was right at the top of the tree) in out GPO which was causing the client32.ini to reset itself during login and cause of that it would lose connection. I remove the adm's in student and teacher and updated the adm that was in domain something something (sorry can't remember to save my life) which is right at the top of the tree and the problem resolved itself. Hope this makes some sense