spiceworks email template

[falko12]

Just evaluating my current HTML template, was wondering if anyone wanted to share what they use or if they just use the standard one.

 

here is what I use/currently editing. it is taken/based of Helpdesk email template - Script Center - Spiceworks Community Email Notification Template - Script Center - Spiceworks Community

 

 

</pre><table style="width: 700px; margin: 50px auto 50px auto; border: 1px #fff solid; background: [url=http://www.edugeek.net/misc.php?do=dbtech_usertag_hash&hash=fff]#fff[/url] font-size: 12px; font-family: Verdana, sans-serif;" align="center">





	Douay Martyrs IT Helpdesk







	
Hello {{recipient.full_name_or_email}},





{% case event %}



{% when 'ticket-opened' %}

	{% case recipient.role %}

		{% when 'end_user' %}

			
Your request has been received by the Douay Martyrs IT Helpdesk system. Someone will contact you shortly.

		{% when 'admin' %}

			
A new request has been added to our helpdesk system.

	{% endcase %}



{% when 'ticket-assigned' %}

	{% case recipient.role %}

		{% when 'end_user' %}

			
On {{ticket.created_at | date_sw}} your request was received by our helpdesk system. Your request has been assigned to {{ticket.assignee.full_name_or_email}}.

{% if events contains 'ticket-comment' %}

           
Comment: 

	{{ticket.last_comment.body | escape | simple_format | replace:'

','
'}}

{% endif %}



		{% when 'admin' %}

			
You have been assigned or you accepted request #{{ticket.id}} created at {{ticket.created_at | date_sw}}.

	{% endcase %}



{% when 'ticket-comment' %}

	
On {{ticket.last_comment.created_at | date_sw }} {{ticket.last_comment.creator.full_name_or_email}} wrote:

	

	{{ticket.last_comment.body | escape | simple_format | replace:'

','
'}}



{% when 'ticket-closed' %}

	{% case recipient.role %}

		{% when 'end_user' %}

			
On {{ticket.closed_at | date_sw}} your request was closed which means your case was solved.  Do not reply to this email unless it has not been closed to your satisfaction.



{% if events contains 'ticket-comment' %}

           
Comment: 

	{{ticket.last_comment | escape | simple_format | replace:'

','
'}}

{% endif %}



		{% when 'admin' %}

			
Request #{{ticket.id}} was closed on {{ticket.closed_at | date_sw}}. Below you'll find the full request history.

	{% endcase %}



{% when 'ticket-reopened' %}

	{% case recipient.role %}

		{% when 'end_user' %}

			
Your Request has been reopened.



		{% when 'admin' %}

			
Request #{{ticket.id}} has been reopened. Below is the full request history.

	{% endcase %}



{% endcase %}










	

		Request

		
Summary: {{ticket.summary | escape}}

		
Content:

			{{ticket.body | escape | simple_format | replace:'

','
'}}

	







{% case event %}



{% when 'ticket-opened' %}

       

       







{% when 'ticket-assigned' %}







{% when 'ticket-comment' %}







{% when 'ticket-closed' %}







{% when 'ticket-reopened' %}







{% endcase %}





	


	{% if ticket.previous_comments != empty %}

		

			Request History

			

			{% for comment in ticket.previous_comments %}

				
On {{comment.created_at | date_sw }} {{comment.creator.full_name_or_email}} wrote:


				

				{{comment.body | escape | simple_format | replace:'

','
'}}

				

				

			{% endfor %}

		

	{% endif %}



	


	
With regards,


	IT Helpdesk 

	

	

	REQUEST ID: #{{ticket.id}}

	

	Date: {{ticket.created_at | date_sw}}


	Creator: {{ticket.creator.full_name_or_email}}


	Summary: {{ticket.summary}}


	Priority: {{ticket.priority}}


	Ticket URL: Click Here


	Assignee: {{ticket.assignee.full_name_or_email}}



	



	
If you have any additional information regarding this case simply reply to this email.

	

	





	© The Douay Martyrs School 2011





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