[ms office - 2010] Office 2010 and Windows 7

[kevin_lane]

Office 2010

 

Image laptop with windows 7 works ok install office 2010 works fine

 

Staffs have a folder redirection for desktop works fine

 

But

 

At home staff logon get error about desktop (which is normal)

 

open office e.g. word try and open a document and then moans about not having enough memory and then crashes

 

??? Any ideas

[6Foot2]

Not enough information yet.

 

What do the Event Logs have to say about this?

[glennda]

Does this happen on multiple machines or just one?

[kevin_lane]

at the moment multiple but when you creat a local logon all works ok

[Michael]

I configure laptops/netbooks, so users can logon to the domain, or logon locally at home entering .\username

 

Running Windows 7 SP1 with Office 2010 SP1, no problems.

[plexer]

When they are logged on at home are any printers displayed? if word cannot find a printer it can report totally obscure error messages.

 

Ben

[6Foot2]

at the moment multiple but when you creat a local logon all works ok

 

So does that mean that you have a cached Profile/Desktop/Start Menu for use when the network is not available? If this is the case perhaps this is where the problem you describe has its source. Our staff laptops do not cache anything from the network. They work as you would expect.

[kevin_lane]

yea staff can logon at home using their normal usernames and passwords but this does not affect window xp users.

Our staff laptops do not cache anything from the network. They work as you would expect.

are you saying i shouldnt let them have cache profiles cus if we do that they wont be able to logon at home

[kevin_lane]

I configure laptops/netbooks, so users can logon to the domain, or logon locally at home entering .\username

some staff dont like that

[6Foot2]

yea staff can logon at home using their normal usernames and passwords but this does not affect window xp users.

are you saying i shouldnt let them have cache profiles cus if we do that they wont be able to logon at home

 

No that isn't what I am saying. All I was suggesting is that caching of Profiles/Desktop/Start Menu may that part of your laptop configuration that isn't working.

 

If, as you say it works for XP clients but not Windows 7 clients it does suggest that you should look at this as a potential cause for your issues.

 

Also: Are your XP clients 32 Bit? Are your Windows 7 clients 64 Bit? If you have some Windows 7 32 Bit clients does logging on at home work for those clients?

[kevin_lane]

no the windows 7 are just 32bit and yea the windows xp clients 32 bit work ok it’s just the windows 7 32bit clients having issues with we don’t have any 64bit 7 ones. With the caching how and why would office be trying to look at the server also it does say unable to open the (normal.dot / normal.dotm file??) but we have move that to the c:\ and that error doesn’t come up any more just crashing

[6Foot2]

OK back to the event logs.

 

Can you find any error that relate to this problem?

[kevin_lane]

Not that I can see just about application hangs which is the usual one

[6Foot2]

It is a while since I had laptops that cached items from the network [when I did they were XP clients] Perhaps someone who has laptops where cached items on their Windows 7 32 Bit clients is working could help you more than me? [i am out of ideas at the moment]

[kevin_lane]

no worries I appreciate your help

[TheScarfedOne]

This is corrupt profiles causing this. Each profile stores a copy of that file in \AppData subfolder (which is hidden) in the profile. I would clear out the AppData folder of affected users.

[Michael]

some staff dont like that

 

What's to like about it? This is how Microsoft designed Windows 7.

[6Foot2]

Just a couple points of clarification here:

 

Do other Office application have problems?

Do non-Office applications run OK or do they also have issues?