Dolphin Supernova USB Pen Problem (Visual Impairment Software)

[Gerry]

Hi guys,

 

I have a laptop used by learning support and they would like to use a Dolphin Pen (Supernova on a USB pen). It works fine for an administrator, but when a student account logs-in you hear the startup sound, but nothing else happens i.e. no systray icons and no Supernova Control Panel window. The exe's/services appear to be running though, but seem to be hogging the CPU. Log-in as an admin and they don't. One thing I did notice under the student account - the Synthesizer Access Manager doesn't appear to start, it's exe's are missing from the process list. Using "Run As" with admin credentials doesn't work either.

 

It works if I create a local admin account, but ideally we would prefer not to use that solution if possible. Anyone else have problems with this software in a domain environment or know of a workaround?

 

Thanks.