Windows fax and image thingy!

[mgarland]

Right so a user is trying to open a TIF with Microsoft Image and Fax viewer (or w/e it is called) and save it as a jpeg.

 

When ever she tries to save as a jpeg she gets this error

 

Both of these things are huge lies. She has full permissions for the folders in question (I even tried with her docs just to make sure).

Space is not an issue.

 

If anyone has any clues I am all ears. Thanks in advance.

[mgarland]

Error reads: "Failed to save to the specific location. Make sure the file is not write-protected and there is enough space on the drive to save the image. Copy to Aborted"

 

Sorry the image I posted was rubbish

[elsiegee40]

Have you tried doing the same thing opening it with paint. Can the user save it as a jpeg then?

[mgarland]

 

Error I get from paint....

[ZeroHour]

Does it work if the user saves to a USB stick?

What OS is the server sharing running?

[Arthur]

I would try IrfanView next. If this doesn't open it, nothing will.

 

It will also tell you if the image has been saved with the wrong extension e.g. a TIFF which is actually a PNG.

Edited September 7, 2011 by Arthur

[markcuk]

pretty sure it a registry permission problem open up regedt32 and search for mspaint and try and add allusers or whatever to the permissions.

 

If you are using XP this was an old problem I had years ago and I have lost the fix to it but sure it was to do with the registry

 

found the key HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Graphics Filters

 

http://www.computing.net/answers/windows-95/ms-paint-fix-open-and-save-jpg-and-gif-files/65364.html

Edited September 7, 2011 by markcuk

[mgarland]

pretty sure it a registry permission problem open up regedt32 and search for mspaint and try and add allusers or whatever to the permissions.

 

If you are using XP this was an old problem I had years ago and I have lost the fix to it but sure it was to do with the registry

 

found the key HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Graphics Filters

 

MS Paint Fix - Open and Save JPG and GIF files.

 

Gonna give this a shot as soon as the user lets me jump on for an hour or so. Will update you, thanks.