ihaveaproblem Posted September 2, 2011 Posted September 2, 2011 If one of you dont mind could you possibily look at the minidump file and tell me what the cause is please? I dont currently have the software installed to read it. If no one can no worries and il get the software installed next week. thanks:) 2shared - download 090211-27643-01.dmp ( Couldnt seem to upload the file on edugeek ? )
markcuk Posted September 2, 2011 Posted September 2, 2011 (edited) This was probably caused by the following module: ntoskrnl.exe (nt+0x32492B) Bugcheck code: 0x124 (0x0, 0xFFFFFFFF849C28FC, 0x0, 0x0) Error: WHEA_UNCORRECTABLE_ERROR file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue. The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. http://msdn.microsoft.com/en-us/library/ff557321%28v=vs.85%29.aspx Edited September 2, 2011 by markcuk
ihaveaproblem Posted September 2, 2011 Author Posted September 2, 2011 Thanks Mark, Having this problem with a whole class set of laptops where they get stuck whilst booting up windows7, so hopefuly its not the ram! Was hoping the minidump would tell me a driver was causing it and which^^
markcuk Posted September 2, 2011 Posted September 2, 2011 try these Windows 7 Recovery Disc 32-bit (x86) -- 144MB Multiupload.com - upload your files to multiple file hosting sites! • Windows 7 Recovery Disc 64-bit (x64) -- 166MB Multiupload.com - upload your files to multiple file hosting sites!
ihaveaproblem Posted September 2, 2011 Author Posted September 2, 2011 try these Windows 7 Recovery Disc 32-bit (x86) -- 144MB Multiupload.com - upload your files to multiple file hosting sites! • Windows 7 Recovery Disc 64-bit (x64) -- 166MB Multiupload.com - upload your files to multiple file hosting sites! sorry for being stupid, but what are these?
PiqueABoo Posted September 2, 2011 Posted September 2, 2011 If fiddling with RAM doesn't help then how often and what did it happen on e.g. server (make? mainboard make?) or something else? The first parameter is 0x0, and in principle that's an MCE (machine check exception), as in a CPU complaining. One thing you can do (that may or may not help) is ensure it's got the latest greatest BIOS because I have seen mainboards where they worked around MCEs with BIOS updates. PS: The "Win 7" updates arrived while I was typing.
markcuk Posted September 2, 2011 Posted September 2, 2011 they are recovery disks which have various tools to help with startup problems etc
ihaveaproblem Posted September 2, 2011 Author Posted September 2, 2011 Laptop, HP, 6530b. Seems to be happening nearly every time you start the laptops During start up they get to the windows 7 animation and freeze there, or get past the windows 7 animation onto a black screen and then freeze there. Strangely if you boot into safe mode first, then restart the laptops they load perfectly fine... not sure why. Once you log into windows it pops up saying receovered from a serious error and thats the minidump ive attached.
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