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Good Morning Coatham,

You're best course of action is to place a call with the helpdesk on 020 8695 8077 or to drop them an eMail at [email protected].

Perry and his team will be more than happy to help you resolve your problem.

In the meantime though I thought I'd query a couple of points..

 

1 - Is it just your own attempts to retrieve a timetable that are failing or is the problem endemic?

2 - What is the exact version number of WinFolder you are using (check the help - about link which should show you a version)

3 - Are you able to successfully retrieve a register by requesting it directly rather than via a timetable request?

 

The answers to these queries will still be useful to the helpdesk so it would be worthwhile answering them even if you do phone them first.

 

Regards

John

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