Email issuses

[Stuart_C]

I seem to get a couple of E-mail issies with some people and I can't fully seem to bottom out the cause. There are two issues that seem to happen to the same people. Both are using Outlook to send messages and occasionally get the "winmail.dat" attached to the message and or outlook displayes some encoding in the message rather than the actualy text for example didn\t instead of didn't

 

It tends to be when contacting oversea's people but I don't think it's exclusively that. Both are sending message in RTF format becuase of similar issues with HTML format. Before i change them to send in plain text does anyone have any ideas why this occurs or how I can stop it? It is toatlly to do with the receiving PC interpretting the data?

[sukh]

It sounds like more with the format of the messages, and how they are sent/received and if converted.

 

If you can reproduce the issue then, test with different formats first and let me know the results.

[Stuart_C]

It hapens mostly with E-mails sent to overseas and when using HTML formatting or Rich Text. I'm confidednt that dropping it into txt will sort it but that has a cost in the loss of formatting ability so I was wondering if anyone knew a "solution" rather than a "workaround"

[sukh]

1. it depends on the format the external system is using too.

2. To try and get a solution can you attache a sample of the msg? Or PM me.

3. If you can then save it as a complete msg file.

4. Confirm you can reproduce the issue?