Butuz Posted March 17, 2011 Posted March 17, 2011 Do you have a technician present in each and every IT lesson? No. Do you have one technician based in each lab to provide assistance but also responding to calls nearby? No. Do you respond to issues if they arise from a central support section? Yes. Do you have a different approach? Yes will also respond to phone calls / pupils in emergencies. One technician per 800 PCs here. The scenario you descibe above is not feasible in any secondary school. Butuz
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