[ms office - 2003] Opening word documents

[benjie]

Hi

 

Someone may have already posted a thread about this problem but I can't find one. We are running Office 2003 on windows XP, we have windows server 2008 R2.The first time that a user opens a word document from windows explorer users get the windows configuration message. When Word eventually opens you get a form asking you to enter your name and initials bellow. Once you have done this you just get a grey blank background. You now then have to open your document again.

 

Any help would be appreciated

[GREED]

Does it always happen whenever said user opens a word document, or juct the first time?

[benjie]

It is just the first time during that session.

[bossman]

@benjie:

 

This is usually the case for a new user profile if that user has not used the office suite, once it has initialised it will be in the user profile settings so will not happen again.

 

If you then clean the users profile or make a new one for that user the same process will happen again.

 

Hope this has helped

[GREED]

Yep, new profile was my thought!

[martincrow]

Hi,

this is the same problem i was facing this month.

 

Electronic Signature Pdf