Resolver Posted November 8, 2010 Posted November 8, 2010 I recently had a couple users not receive some emails because the attachments were too large. Is there an option to alert users when this occurs, so they know to tell the original sender they couldn't receive the message. Is there a log that records when this happens, and what the details are?
RabbieBurns Posted November 8, 2010 Posted November 8, 2010 The original sender will recieve an auto bounce-back reply informing them that the message wasnt delivered due to exceeding the attachment limit size
Resolver Posted November 8, 2010 Author Posted November 8, 2010 Is there a setting for what the message says? The user claims they never received a bounce back message. Also, does it log the fact that this happened?
SpuffMonkey Posted November 9, 2010 Posted November 9, 2010 You should be able to use System Manager / Message Tracking System to see what happened to emails. Were they internal or coming from an external source - if external - it might be a bit trickier to chase down 1
glennda Posted November 9, 2010 Posted November 9, 2010 You should be able to use System Manager / Message Tracking System to see what happened to emails. Were they internal or coming from an external source - if external - it might be a bit trickier to chase down Further to the above - it should log a (3 i think) entries for each email - one saying the mailbox sent the email - another to say the exchange server has received it and another to say its forwarded it - either to an internal mailbox or the external Smart host. If it is blocked it will show you that it has. toby 1
Resolver Posted November 9, 2010 Author Posted November 9, 2010 Ok, I see where it *should* be. But they're not using message logging at this location, so I can't tell what's happened.
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