Meeting Requests - Outlook 2003, Exchange 2007

[ezzauk]

Hi all, I have strange problem with one users mail account, this user sends a meeting request to two of his staff and gets a bounce back from not the users but this guys old PA's who left years ago, im not sure how the old PA's set up their manager outlook to forward meeting request to there accounts?

 

I hope this makes so sort of sense, its driving me mad.

 

Regards

Eric

[Silvor]

In Exchange - you don't have any other e-mails addresses listed for that user do you?

 

Exchange 2007 > R Conf > Mailbox > Right click user > Properties > Email Addresses

 

Alternatively (In properties too)

 

Mail Flow Settings > Delivery Options (Properties) > Forward to:

[ezzauk]

The User only has the one email address and no forwarders on, iv also checked the same settings on the mailboxes he is sending the requests too.

[Silvor]

No rules on the user he is sending the meeting request too? (i.e. if email is a meeting request forward to PA)

Might be worth getting him to login to OWA and having a look?

[ezzauk]

No rules in OWA or outlook

[Silvor]

Very strange - I came across a similar issue in the past but it was a rule that hadn't been removed. Not sure what else I can suggest.

If the emails aren't forwarding anywhere. They are not cross referencing to another e-mail and there are no rules setup...seems strange to me!

 

Edit: Does it happen on all meeting requests or just some? Thinking it could be a resource (I.e. if entering a 'room' - the room could be assigned to be managed by a user? That user being the PA who has left.)

[ezzauk]

It only happens when he sends to these two people, if he sends me a request its fine no bouce back.

[Silvor]

Yeah sorry, maybe I worded that wrong - I was more meaning can you round it down to which of the two users it's causing a problem on and does it happen for every meeting request sent to that person? No matter what location...etc?

 

I am guessing it doesn't happen when a that user has been emailed?

 

It sounding like the following to me (either):

- The user has multiple email addresses (Ruled that out)

- The user has a forward to rule set on the server (Ruled that out)

- Their are rules on the users account to forward meeting requests to another user (Ruled that out)

- The room that is being used in the meeting request has an email assigned to it as a manager which is now non existant (Unsure)

- Their are further routing rules set on the server for that user, for only meeting requests.

 

Other than that - I am not sure. I guess it isn't going to be viable to re-create an account for this problemed user?

Edited September 23, 2010 by Silvor

[Silvor]

If the user causing the problem uses Outlook on their machine it could be they have delegates in their 'Delegates' tab.

 

Tools > Options > Delegates - check there?

 

If you can't see the delegates tab

Tools > Trust Centre

In the Manage list at the bottom, choose "Exchange Client Extensions" > Click Go.

Under Add-In Manager select the Delegate Access check box. Click Install

Select dlgsetp.ecf, and then click Open.

Click OK to close that window.

 

Then go back to Tools > Options and you should see Delegates.