Print Manager

[Aaron]

Hi Everyone

 

was hoping someone might be able to answer my question. We are running print manager plus on our server version 8 and for some reason all users are showing a small red tick beside each name now all client computers connected are showing users as unknown users and giving them unlimited printer credits.

 

Is there a reason why this has happened? before i used to click on each user and hit ok and they would get a green tick and user was recognised on client but thats not working for some reason

[elsiegee40]

Have you got the correct/any version of the client installed on the local machines?

[Aaron]

thats a good question i have done all the updates on the server side so the print manager is up to date but i have never checked to see if there is another version of the client side

[Aaron]

i have on the server version 8.0.135.110 but the clients are 8.0.133.90

[elsiegee40]

I would have thought that combination was OK. Can the client access the database (tell you how much credit you have)?

 

EDIT

I had trouble with this a couple of years ago (different version) and ended up installing an older client version across the school to make it work... It was their suggestion after lengthy involvement with their telephone support. Fortunately they called me as they're in the USA!

[Aaron]

this was all working fine until today for some reason no the clients cant tell me what the balance is or there usernames

[Aaron]

i dont understand why the administration side would show red ticks now beside the users and the clients cant find the users now

[Aaron]

it seems to be working again now after i purged old accounts from the database then it reloaded the database of AD and accounts are back to the way they were