[sims] SupportNet and Helpdesk discussion

[Sivadam]

I spent years at a school, with access to local Support and knew nothing of SupportNet. Never told about it. So even if i'm allowed, i may not know that i am. Either way if it's a false assumption, it is the case and people don't use it because of that. hence i say marketing is needed.

 

Members should not be denigrating vigilante style, if offence is caused then report it so it can be moderated, if you choose to do your own thing then you may be subject to moderation (quite rightly). If you have a problem with moderation then report it to an admin, there's no need to make a song and dance about it publicly all the time.

 

I told you once before - I ain't gonna report anybody! If you cannot see that some initial comments in a post are not appropriate then you will continue to get the feedback that the post deserves! It is only when somebody takes a stand that others can then start to offer support. These Forums were disgusting in some instances before I started challenging the inappropriate statements!

 

And the thread did not get off topic until you decided to remove certain posts and put them elsewhere. The initial post included an inappropriate statement that needed correcting. If the moderators would not do it then somebody else had to. If anybody is frightened off by me then it will because they have written something inappropriate about SIMS or some other software that I rate highly. Maybe next time they want help they will think twice and then ask in a more appropriate manner and, as SupportNet Users know only too well, I will willingly give what advice I can!

Edited July 26, 2010 by Sivadam

[creese]

Maybe the OP got scared off by the arguing, and the fact the thread was taking massively off topic not once but twice.

 

Why would he be scared of an offer to help privately, which I started, right through to the bitter end?

[creese]

Nice one Creese!

I wonder if we are starting to get through............

Nah - the fog is too thick in here!

 

Red rag to some Bulls, the word Capita.

I don't think they are perfect, I think Supportnet could look and feel better. But I think that about my car, it still gets me to work and back eeryday, why spend money on something prettier.

[vikpaw]

I told you once before - I ain't gonna report anybody! If you cannot see that some initial comments in a post are not appropriate then you will continue to get the feedback that the post deserves! It is only when somebody takes a stand that others can then start to offer support. These Forums were disgusting in some instances before I started challenging the inappropriate statements!

 

Then you are not abiding by the rules of the forum.

 

Why would he be scared of an offer to help privately, which I started, right through to the bitter end?

 

If i go to a room in a place i've never been before looking for help, and then a big shouting match starts not really connected to what i'm asking, then i may be scared off. Even if someone passes me a note that says they are willing to help, even if some of the help is relevant and useful, i might wonder what i'm letting myself in for.

[creese]

If i go to a room in a place i've never been before looking for help, and then a big shouting match starts not really connected to what i'm asking, then i may be scared off. Even if someone passes me a note that says they are willing to help, even if some of the help is relevant and useful, i might wonder what i'm letting myself in for.

 

But my offer was accepted and a list of suggestions given. So that doesn't apply.

[Sivadam]

Then you are not abiding by the rules of the forum.

 

 

 

If i go to a room in a place i've never been before looking for help, and then a big shouting match starts not really connected to what i'm asking, then i may be scared off. Even if someone passes me a note that says they are willing to help, even if some of the help is relevant and useful, i might wonder what i'm letting myself in for.

 

If I am not abiding by the rules of the Forums then you have 4 choices:

1) Change the rules.

2) Ban me.

3) Put up with me.

4) Explain the rules to those that denigrate excellent software for no good reason!

 

Maybe 2) would be the best option - but then the readers here might just have an inkling why and that action could even lead to others followuing the lead that I and a few others have made!

 

When I respond to a statement directly related to the intial post - as I did in this case then IT IS directly related to that post! One wonders how you can infer that it is not!

Edited July 26, 2010 by Sivadam

[vikpaw]

But my offer was accepted and a list of suggestions given. So that doesn't apply.

 

And i may still wonder what i've let myself in for. I may wonder if i'm going to be berated for my mistakes. I may fear going back to the forum and updating the post.

I may just be busy, going through the list of fixes.

I may even be ashamed of my mistakes.

 

[p.s. "I BELIEVE" prefix applies ]

[creese]

And i may still wonder what i've let myself in for. I may wonder if i'm going to be berated for my mistakes. I may fear going back to the forum and updating the post.

I may just be busy, going through the list of fixes.

I may even be ashamed of my mistakes.

 

[p.s. "I BELIEVE" prefix applies ]

 

But..... I KNOW what the OP said to me and I KNOW what I said to him. As I say, your beliefs are incorrect.

[Sivadam]

I may even be ashamed of my mistakes.

 

If that mistake that causes shame is the unfair denigration of the software then we can regard that as a successful outcome. The perpetrator has seen the error of their ways and, hopefully, will make a more appropriate post next time!

[vikpaw]

If I am not abiding by the rules of the Forums then you have 4 choices:

1) Change the rules.

2) Ban me.

3) Put up with me.

4) Explain the rules to those that denigrate excellent software for no good reason!

 

Maybe 2) would be the best option - but then the readers here might just have an inkling why and that action could even lead to others followuing the lead that I and a few others have made!

 

When I respond to a statement directly related to the intial post - as I did in this case then IT IS directly related to that post! One wonders how you can infer that it is not!

 

Is that your solution to everything, ask to be banned? Fancy martyrdom do you? We try to discourage it.

[Sivadam]

Is that your solution to everything, ask to be banned? Fancy martyrdom do you? We try to discourage it.

 

Of course it isn't. I wanna reform the whole world as I have always done from being a young man. The trouble is there are those that will never understand that!

My campaign here has helped to reduce the untrue statements that abounded when I was simply a 'listener'. I think I have also helped encourage others to stand their ground and directly oppose those inaccurate and often abusive statements! I have certainly had plenty of support on a personal basis!

 

Long may I reign ...............

[vikpaw]

But..... I KNOW what the OP said to me and I KNOW what I said to him. As I say, your beliefs are incorrect.

 

I'm just playing devil's advocate. Why do you believe the OP hasn't replied then?

 

If that mistake that causes shame is the unfair denigration of the software then we can regard that as a successful outcome. The perpetrator has seen the error of their ways and, hopefully, will make a more appropriate post next time!

 

As i've explained to you, derailing a thread for your own agenda is not allowed. You are welcome to your view, as was the OP. If you have an issue in general with the views on this forum, start a separate thread about it, i suggested this some time ago, but you shunned that idea and chose to self-impose a ban; one that you kept breaking every time you felt like it.

[Sivadam]

I'm just playing devil's advocate. Why do you believe the OP hasn't replied then?

As i've explained to you, derailing a thread for your own agenda is not allowed. You are welcome to your view, as was the OP. If you have an issue in general with the views on this forum, start a separate thread about it, i suggested this some time ago, but you shunned that idea and chose to self-impose a ban; one that you kept breaking every time you felt like it.

 

As I said when I 'returned' - the number of users here who contacted me personally to ask me start posting again was extremely gratifying. How could I refuse them .....?

 

And derailing a thread must be allowed because that is exactly what I have done and will continue to do - if that thread contains inappropriate statements. There would be absolutely no good reason for putting it in another thread - the errant person may well never read that thread.

It would also be no good in the case of the suspect posts that appear here, with the (I assume) intent on stirring up trouble. They need contradicting there and then so that others who jump on the bandwagon realise that there are some users who really do know what they are talking about! And they are willing to stand up and say so! Probably the only reason that some of those posts are investigated was because some of us challenged them!

Edited July 26, 2010 by Sivadam

[Dos_Box]

Right. I think that's about enough. Deliberately trying to force someone to see a point of view does not work. In fact there was research released last week that came to the conclusion that those who held incorrect beleifs or assumptions often beleived them more strongly when faced with the truth. I'm not going to argure for or against Capitas SupportNet, however I did find this comment....

 

Do you receive support from your local LEA or Regional Centre support team?

If so, please contact them first before using any of these Hot Topic solutions.

 

...a little offputting, and the layout dated. However, you can't make people like something they find unhelpful and awkward to use, which is where the heated opinions here seem to be kicking in.

So Sivadam, please stop trying to force peoples opinion, when their experiences tell them something differant. I know Capita have most probably been following this, and any points raised noted. So I'm going to lock the thread now and ask everyone to calm down.