HP Web JetAdmin Email Alerts for Empty Toners

[farquea]

Can someone please help me to setup an alert in WJA for when a toner is empty. Ive tried using the "Toner Out" condition but that doesnt seem to work and im thinking that means toner physically taken out? Toner Low is no use as i need an alert only when a toner is empty.

 

Is there a condition when you can say when a toner hits x% alert because we also have hp2015's which will always report 1% even though the toner is out.

 

Anyone help?

[AngryTechnician]

Are your WJA email alerts working for other conditions? I found they were getting gobbled by our Exchange server spam filter at one point, so it appeared that WJA wasn't working when i fact it was the email server's fault.

[farquea]

yes sorry i should say the alerts come through fine, i can set it up to send through when toner is low but i need it for when the toner is empty. So a rule to say alert when toner reaches x% would be ideal as i could also use this to get around the 2015 problem of reporting 1% toner left even though its empty.

 

But i just cant find how to do it.