Clipbank and ocget.dll despair

[El_Nombre]

Hi helpful guys and gals...

 

Absolutely out of ideas with this one. We bought Clipbank a little while ago and, with no recognisable patterns, a few machines just aren't playing nice with it. Have put the shortcut in Ranger, Windows Media Ruiner, I mean Player, is installed and working on the machines. However, when a teacher logs on and tries to play a video file the little flash preview works fine and with sound, but actually clicking on it to play the video itself opens the page and spits out the error message:

 

"Windows has blocked this software because it can't verify the publisher.

Name: ocget.dll

Publisher: Unknown Publisher"

 

And then the video plays but with no sound.

 

So, I go into Ranger Admin for a rummage and under the All Computers policy I elect the option to allow ocget.dll. Log back in as a teacher and same old message and no sound still. BUT this doesn't happen as administrator; entering the IP address of the clipbank server to get into and play the clip it all works just as it should.

 

I'm stumped with it so I thought I'd see if anyone had any ideas. Something in Group Policy I've not seen?

 

Thanks in advance for reading.

[espresso]

Hi there,

 

I am a technician who works for the company Espresso. We have designed and developed Clipbank for secondary schools. If you could give me a call on my direct line 020 8237 1150 or our free phone 0800 0345 200 and choose option 1.

This will direct you to me or either other technicians that can assist you with the problem you are having.

 

Thanks,

Anil

[El_Nombre]

(I just noticed this reply - thanks. I'll give you a bell later on.)

 

Downloaded and ran the first .exe from http://www.espresso.co.uk/support/files/codec/

 

Worked like an absolute charm - thanks! Delighted.

Edited October 6, 2009 by El_Nombre