rm successmaker install

[edie209]

I am about to install rm successmaker, we lost our original install with the failure of a server earlier this year (well documented elsewhere) anyway after speaking to RM I am none the wiser on the install (but they can send an engineer to do it )

 

Someone here must have done an rm successmaker install or even better know where I can find some install documents.

 

thanks in advance

[ajbritton]

There's full documentation on the RM support site. I've always found the SuccessMaker support people really helpful.

[plexer]

If there aren't the relevant documents on the website I have a set.

 

Trouble is they are paper based but I could photocopy them and post them?

 

Ben

[Dos_Box]

There's full documentation on the RM support site. I've always found the SuccessMaker support people really helpful.

 

Thats because they get a lot of practice.

[edie209]

ajbritton I'm looking at the support site right now but I can't see any info on a fresh install, I might be going blind so could you please point me to it.

 

plexer do they have a referance no maybe like TEC28xxxx if so could you post the ref no ...thanks

[plexer]

Dunno mate not from what I can remember as they were left with me after RM installed it.

 

Ben

[ajbritton]

There is a category in the knowledge library on the following path;

 

Educational Software \ SuccessMaker \ SuccessMaker Enterprise \ Installation & Setup

 

Try the documents relating to moving the system to another server.

[edie209]

thanks I will look at that

[edie209]

A little update...... after trying for all this time nearly 4 weeks I have finally got the correct document from RM although it has taken many phone calls

[browolf]

i googled up a 1.4 install pdf on a canadian pearson site which i used to do my install recently. there was no sign of any UK documentation anywhere. worked a treat tho. had to phone up and get a new ilc file and serial cos we'd lost them but once you get thru to the real tech support ppl they're very helpful.

[ThatBoringBloke]

Had to do a clean install here during the summer, lets just say they're not the easiest of people to get an answer from!

 

Got sent all new media, and a clean install guide at no cost to us since we pay the annual fee.

 

All up and running happilly now!

 

Just shout up if you're struggling. 8)

[browolf]

here's where i got mine from:

 

http://www.successmakercanada.com/iman/index.php