SLAs

[techie08]

Does anyone use SLA's for IT in their school? Im looking at implenting one was want to know if anyone has an example of the SLAs they they use as i dont really have a clue where to start!!

 

Thanks

[CyberNerd]

Yes we use Service Level Agreements between us and the college.

 

I published ours on the edugeek wiki:

feel free to improve, but keep school specific changes to yourself if ok.

 

http://www.edugeek.net/wiki/index.php/Sample_SLA