Smoothwall - Promissor

[linkazoid]

Hi,

 

Have been having problems with ESM Promissor, so phoned their support yesterday and was recommended to upgrade to latest ESM. I have updated but can now not log on to it. I phoned them back but they blamed our proxy (SmoothWall).

 

I have tried ticking the proxy section in the configuration, but still wont play ball.

 

That asked if I could tracert to catglobal.com and I can't, not even from the Smoothwall Configuration Tests section.

 

Any help guys? -As I cant see anything in the logs either.

 

Any one else have these problems?

 

Michael

Edited May 15, 2009 by linkazoid

[Ric_]

Not what you want to hear necessarily but it works for me. The server running Promissor is allowed to bypass the filtering mind.

[linkazoid]

Cheers Ric....

 

Just checked the proxy Exception IP's list and realised that someone had removed a digit from this Servers IP. A quick change and a restart of the proxy, and a change in the config for promissor to port 801 and all solved.

 

 

Who needs Tom. lol

 

Michael

[tom_newton]

Gah! I have been obsoleted!

 

Can anyone give me some support? I need some tips on how to outwit vodafone and get them to set up my colleagues' blackberries right Bloody BES...

[PEO]

change you gateway address to point to the router rather than proxy?

 

dooh... solved