Websense installation causing some headaches

[googlemad]

Our Surf Control server died.

 

So we've built a brand new Windows Server 2003 SP2 machine with all the latest updates etc applied.

 

Then we stuck on SQL Server Express 2005 and ran the Websense setup v7.0

 

First problem : It doesn't like the server name i.e. if we type in SERVER\SQLINSTANCE in the database setup window it rejects it, yet IP\SQLINSTANCE works fine.

 

Then it gets so far through installation before stating "There was an error in the database creation. Please verify the path and disk space on the SQL server machine, and your rights to create a database."

 

Then it seems to complete but obviously no database has been created, and now it won't uninstall fully etc GRR (OK, we can always reinstall Server 2003).

 

Using Trusted Connection, no AD etc, any ideas?

 

Cheers

 

P.S. For the eDirectory logging to work, does the Websense server require Novell Client installing?

[RogerParker]

Hi,

 

Have you upgraded your subscription from SurfControl to Websense as the subscriptions are different?

 

Your best bet would be to log a call with Websense/SurfControl support on 0203-024-4401, provide them with all the versions and information and they will be more than happy to assist further. Normally your call will be live transferred to a member of the support team, or worst case you will ether get a email response or call back with eight working hours. The only stipulations is that you have a valid subscription key.

 

Hope this helps.

 

Roger.