indiegirl Posted June 16, 2006 Posted June 16, 2006 Our 2003 Server "Fileserver" - which runs nothing apart from Print Manager Plus, hosts all our files and has disk quotas - has randomly crashed about 5 times this week so far. The error message in the event manager is: ID 2019 - "The server was unable to allocate from the system nonpaged pool because the pool was empty." Now, I've already increased the paging space once, but perhaps it isn't enough. Googling only brings up stories of memory leaks and specific software - none of which we have installed, and seems to make reference to Win 2k rather than 2003. Any ideas... at the moment, only rebooting the fileserver seems to solve the problem. I could - theoretically - schedule a reboot every evening, but I shouldn't have to, and don't want to do that... Cheers
russdev Posted June 16, 2006 Posted June 16, 2006 We had to use poolmon to monitor the problem cant remember what it was now that caused our problem in the end http://support.microsoft.com/default.aspx?scid=kb;en-us;177415 Russ
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 Hmm, allegedly it's enabled by default in 2003, but I don't seem to be able to see the option to open the console... Server 2k3 disk time, methinks.
ZeroHour Posted June 16, 2006 Posted June 16, 2006 Tried this? http://groups.google.com/group/microsoft.public.windows.server.general/browse_thread/thread/2e322c383ff5115c/0b1890708973406d?lnk=st&q=%22The+server+was+unable+to+allocate+from+the+system+nonpaged+pool+because+the+pool+was+empty.%22&rnum=2#0b1890708973406d
russdev Posted June 16, 2006 Posted June 16, 2006 Hmm, allegedly it's enabled by default in 2003, but I don't seem to be able to see the option to open the console... Server 2k3 disk time, methinks. still need to run Poolmon.exe the reg bit is 2k only http://support.microsoft.com/default.aspx?scid=kb;en-us;177415 When problem appears run poolmon and save contents to notepad and then start looking through and using google to found out what program tag means. Russ
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 Just installed the support tools on the server and am running poolmon now. Problem I have is that it's usually overnight that these things happen, so it'll be very hard to track down. Have also increased paging size as stab in the dark shot at providing extra resources - not sure that this will make much, if any, difference, mind.
plexer Posted June 16, 2006 Posted June 16, 2006 Latest update to print manager plus installed? have you tried turning pmp off to see if it's that causing it? would mean you lose print quotas for the tmie being. Ben
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 @ ZH: thanks - I've just read through that. We run Sophos not Norton here, but am looking at the memtriage program that's mentioned in that thread.
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 @ Ben That's my next shot - to try PMP. We're running v5 and won't pay for the v6 upgrade, so I expect that this could be one of the problems........
plexer Posted June 16, 2006 Posted June 16, 2006 PMP Maintenance is £125 P/A and that and our RADIUS server are the only pieces of software I have maintenance I think. Ben
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 I know... but this place seems to refuse to pay for the logical purchases, but will happily while away cash on pointless tosh that'll end up costing even more money in the long run (like iMate K-Jam phones on £35/mth Vodafone contracts... x 11... all out of the IT Budget..... tsk tsk)
Gatt Posted June 16, 2006 Posted June 16, 2006 I'm getting the same error on my File Server - still not sure whats causing it Not using Norton or PMP (it runs on another server)
Geoff Posted June 16, 2006 Posted June 16, 2006 Basically, something is leaking memory. You just need to find out what.
indiegirl Posted June 16, 2006 Author Posted June 16, 2006 I'm running the tools mentioned above, but the results make little sense to me... It looks like nothing's leaking memory at the moment... (which would make sense - things are fine at the mo) I guess I could monitor the Task Manager and look at the paged and nonpaged memory as well to see whether or not anything's ramped up really high by the end of the day...
indiegirl Posted June 21, 2006 Author Posted June 21, 2006 Just an update on this, this morning I've had the same problem (it seems to be a problem that occurs every 48hrs), and the process tomcat5.exe, which is an Apache Java Web service (or something) appears to be the problem. We're running IIS on that server (and Print Manager Plus), so I assume it's needed. Anyone else heard of a similar problem before?
Norphy Posted June 21, 2006 Posted June 21, 2006 Tomcat is the database service the QCA software uses. Are you running that on the server in question?
russdev Posted June 21, 2006 Posted June 21, 2006 are you running qca ks3 tests???? As this uses tomcat so might be that problem... so temp measure try each night running batch file that shutdown tomcat service and restarts it might be enough to clear it mem usage. Next quite moment try and find out what using it simple way stop service and wait for phone calls ... In fact when stop tomcat service will probably say if any other service needs it once found out what using it then contact software developers whose software is using tomcat and ask them about issue. Russ
indiegirl Posted June 21, 2006 Author Posted June 21, 2006 Aha... yes, we are running QCA KS3 on there. Nice spot - thanks guys!
Mintsoft Posted June 21, 2006 Posted June 21, 2006 Just an update on this, this morning I've had the same problem (it seems to be a problem that occurs every 48hrs), and the process tomcat5.exe, which is an Apache Java Web service (or something) appears to be the problem. We're running IIS on that server (and Print Manager Plus), so I assume it's needed. Anyone else heard of a similar problem before? http://tomcat.apache.org/ I've not dealt with PMP myself but it seems odd that you have an apache service running in addition to IIS. Unless PMP is written in Java/Has a java based administration system? You could try updating the version of tomcat you use or the Java Runtimes maybe?
CyberNerd Posted June 21, 2006 Posted June 21, 2006 ...seems odd to have an apache/tomcat server running in windows.
Geoff Posted June 21, 2006 Posted June 21, 2006 Tried upgrading tomcat? http://mirrors.dedipower.com/ftp.apache.org/tomcat/tomcat-5/v5.0.30/bin/jakarta-tomcat-5.0.30.exe
russdev Posted June 21, 2006 Posted June 21, 2006 Aha... yes, we are running QCA KS3 on there. Nice spot - thanks guys! in which case dont upgrade tomcat as this might 'boke' the test and the results if got qca then need to stop postmaster service, strop tomcat and restart tomcat and then restart posmaster in that order. Then give rm a call to get problem sorted... Russ
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