HP thin clients and USB problems

[DaveA]

Ok here is an interesting one for you. I have just installed 40 HP T5540 thin clients, all working very well and speed from them is great. I have found 2 problems.

 

First is USB pens, if you plug your USB pen into the thin client it appears in my computer so pupils can access work, but it will not allow them to open any office documents straight from the pen drive. It throws up a permission problem, but they are able to copy documents from the pen drive to there network home area work on them there but if they try and save the document straight back to the pen drive they get the same error. They have to save to there network area then copy and paste the document back to the pen drive. I can not see any logic to this and it only happens with office documents and not other file types.

 

Also I have a problem with PDF’s if you try and print a PDF you get a message saying no printers are installed, but each thin client has a printer installed and can print happily from any other file type…

 

Just wondering if anyone else has seen these problems before of if anyone has any ideas for me to try.

 

Dave.

[Lazzaman123]

I would be interested in a response to this, we are about to put 50 of these in and wouldnt prove to great should we encounter the above.

 

I will let you know how things go!

[ssiruuk2]

You haven't said what your thin clients are connecting to.

 

Terminal services? (2003 / 08?)

 

Citrix?

[DaveA]

You haven't said what your thin clients are connecting to.

 

Terminal services? (2003 / 08?)

 

Citrix?

 

Sorry it is all connected to a standard windows 2003 x64 terminal server

[Ric_]

Not so sure about your USB issues (does the setup work OK from other clients?) but have you tried alternative printer drivers?

 

Some apps and drivers are still a little flaky on x64 so it's worth double checking these by trying the very latest revision (or sometimes an older revision).

[Axel]

If you have made no progress with this we can loan you a thin client so you can see if the problem is on the server side or client side...

 

[email protected]