Task bar missing on secondary display in extend mode on Entra Windows 11 PCs

[Hoyt]

Howdy all, got a weird one for you.

 

We are just now working with Intune and starting to change PCs over from hybrid to Entra.  I have to say the Windows Vista rollout went better than our experiences with Intune, especially Entra.

 

I'll tell y'all a little bit about our situation to give some context.  When someone decided we were going to go with Intune they got one of our vendors to give some pointers to one of our guys at the NOC.  That is the closest thing to "training" we have had regarding this system.  I do not have access to the Intune system, I have to relay stuff to this one guy.  It's been a sluggish, painful, and buggy process.

 

Now on to the description of this weird problem.  I got a work order from one of my Entra schools that the task bar was missing on the secondary display, which causes all sorts of problems when that display is a panel mounted on the wall and the teacher is using the touch function to move things along.  I checked with most of the teachers in this particular school and they all had the problem.  We just installed these new PCs a few weeks ago.  When I log in as an administrator the task bar is present on the extended display and works properly.

 

Now here's the weird part.  If I log in using an account from another school the task bar is present.  The crazy thing is my "Intune guy" tells me that the logins for all schools are in the same policy.  Well, something is different but I have no idea what.  Any info I find will have to be relayed to "the guy" so I realize I'm not going to be the easiest guy to help troubleshoot a problem like this.

 

Also I should mention that the task bar isn't hidden, it's just not present at all on the secondary display, but it is on the primary.

 

Anyone encountered anything remotely like this before?

[TechMonkey]

Have you confirmed on the account that it is missing from that the option "Show my taskbar on all displays" is ticked?  If it is ticked and not showing there is an odd bug, if it isn't ticked and greyed out, there is definitely a policy restricting it.

[Hoyt]

4 hours ago, TechMonkey said:

Have you confirmed on the account that it is missing from that the option "Show my taskbar on all displays" is ticked?  If it is ticked and not showing there is an odd bug, if it isn't ticked and greyed out, there is definitely a policy restricting it.

 

Thanks for that info, I'll have to relay it to the "intune guy" and hope he knows where that option is.  Could you post a screenshot if you are handy to your console?

 

Thanks again.

[TechMonkey]

Check on the device first, not in Intune.  That option is found in Settings > Personalisation > Taskbar and expand Taskbar Behaviours.

 

In inTune it is in Admin Templates and the setting is named "Do not allow taskbars on more than one monitor." Best to just search for taskbar and then scroll down.

 

But as I said, I would check on the device first as that will give a hint to where the issue lies.

[Hoyt]

Thanks for the tip it looks like setting that option to Disabled in Intune corrected the problem.  We went that route since it was every machine at this particular school.  To get the taskbar back though I did have to delete the local profile, just like sometimes in AD.