smoothwall Smoothwall S9 Missing Device on 3 NICs

[Rogueleeder]

I do have a ticket open with Smoothwall at the moment but I thought I'd ask here as well.

 

The other evening I was prepping to move our VLANs/Routing and DHCP to our Smoothwall S9 box. During this, despite doing this on an empty NIC in isolation I lost connectivity to the Smoothwall. No worries my failover box kicked in. I gave it the classic reboot to attempt to get the master box to take back over. No luck. I managed to plug into the master box and I now see three of my 5 NICs have question marks next to them instead of numbers. They also list missing device on them instead of the Intel Driver. My failover is running fine and I have unplugged the heartbeat link to it to block any config overrides from the broken master. I have tried a reinstall of the Smoothwall image and restoring a backup to it, with no luck. I was half tempted to use my limited Linux knowledge to run APT Upgrade/Update on it to see if that worked, but thought it might invalidate any support. 

 

Anyone seen this before and managed to solve it? 

[tom_newton]

Instead, use that limited linux knowledge to see if linux still sees all the hardware:

lshw -C network

 

If we dont see all the NICs, it's a hardware issue, get it RMA'd

If you do see all the NICs it's a software issue, which I'd _expect_ the reinstall to fix, so I am thinking it's h/w. I've not seen something like this, but it's a minute since I have been persistently "on the tools".

Whichever way the cat jumps, get a support ticket in.

 

 

[Rogueleeder]

1 hour ago, tom_newton said:

Instead, use that limited linux knowledge to see if linux still sees all the hardware:

lshw -C network

 

If we dont see all the NICs, it's a hardware issue, get it RMA'd

If you do see all the NICs it's a software issue, which I'd _expect_ the reinstall to fix, so I am thinking it's h/w. I've not seen something like this, but it's a minute since I have been persistently "on the tools".

Whichever way the cat jumps, get a support ticket in.

 

 

Spent an hour with Stuart this morning, turns out the Box has died so RMA it is! I'll be sleeping better tonight knowing I didn't actually misconfigure it 😀

[tom_newton]

Stuart is a good egg. I was pretty sure that that you had done nothing wrong, and that it's a hardware fault from what you described!