Academy21 (alternative provision website) issues

[Starbug1]

Does anyone here use "Academy21"?

 

Apparently we have a student using it for off-site learning. The student doesn't come into school, so we don't see them and don't see any errors first-hand.

 

 

The first I heard of this site was when that student was unable to login; I was given a screenshot showing that Academy21 uses a URL beginning with "interhigh" that was blocked. I managed to get a full list of domains to allow, which included "interhigh.adobeconnect.com", "adobeconnect.com", "interhigh-my.sharepoint.com" and various others, which I whitelisted, and this enabled the student to login.

 

Now they are logged in, but are stuck on joining a class, with a screen showing the following:

 

"Connect LogoAdobe Connect. Troubleshooting Tips. Please wait a moment"

 

I also asked if we could have a test account, so that we could login to the website as a student ourselves, and see what happens and get to the bottom of it, but that didn't happen, so it's very difficult for us to help.

 

I emailed the Academy21 support address, which I did get a response from last time, but they are not responding to us, so I am wondering if someone here may have some experience with this and be able to point us in the right direction?

 

 

I don't know anything about how/why this provider was chosen, and didn't know anything about it until I was told there was a problem, but if anyone is in a position where they are able to influence if any school uses this platform, based on my experience so far, I would advise against it!

 

Many thanks in advance to anyone who can help us!

 

 

[ovenchips]

We use it on and off for AP students at a few sites, it works well but does need a bit of firewall tweaking first in my experience.

 

Best path is to follow the Adobe Connect firewall guide - https://helpx.adobe.com/uk/adobe-connect/firewall-proxy-server-configuration-adobe-connect.html

 

It was a good 3 or so years ago since we set it up (via smoothwall) and it hasn't fallen over since.