GLPI - New Setup

[Techster26]

I've just signed up for the trial of the hosted GLPI and wanted to know if im able to hide the Observers, User Devices and Urgency fields on the helpdesk ticket view? Also does anyone use the asset management for Facilities as well as IT? Lastly, does it also do depreciation of assets and with reporting of depreciation?

 

Thanks

[jthompson]

I don't use the helpdesk features of GLPI, so can't answer that part, but asset depreciation can be done using the Management tab on assets.

 

The Management module isn't necessarily enabled on assets by default. You can either turn it on for all assets globally using Setup -> General -> Assets -> Enable the financial and administrative information by default, or on an asset-by-asset basis.

 

To then track the depreciation of an asset, you'd then need to populate Date of purchase and/or Startup date, Value (i.e. purchase cost), Amortization type, Amortization duration and Amortization coefficient.

 

Custom asset types are a recently added feature in GLPI, so you could look at using that for management of your non-IT assets. https://help.glpi-project.org/documentation/modules/configuration/asset-definitions

 

Since you're starting up, you're likely going to need to do some bulk importing. I use this plugin, which is nice and flexible: https://plugins.glpi-project.org/#/plugin/datainjection

Edited June 5 by jthompson