papercut PaperCut MF User Client on Entra ID machines

[itskdog]

Hi all,

 

We're using Riso MFDs, and so are stuck with PaperCut MF (as they only support the "Lite" version of Hive, so we wouldn't be able to monitor copying, and the print quota system on Coreza Print doesn't support manual admin topups). For the last year since moving to Entra+Intune (syncing with the Standard Entra ID method, rather than paying out for an Entra ID DS), we've been working without the user client, and people are checking their balance on the MFD or the web UI.

 

I am starting to investigate once again how to roll out the user client. PaperCut have instructions on how to install it with Intune, but they don't explain any way of getting it to do username matching correctly with Entra-joined machines.

 

At present, it prompts for a username and password because Entra creates the local profile's username based on the Display Name (but without spaces, e.g. if the display name is "John A Smith", it uses "JohnASmith"), so it tries to automatically log in with that and of course fails as the user doesn't exist. Aliases would help (if they could be configured to remove the spaces), but we use RM Unify for account creation/deletion (which names staff accounts as "Mr J Smith") and we have two staff with the same first initial and surname, which would probably make a different local username and presumably cause conflicts when matching the username.

 

Has anyone had success rolling out the PaperCut User Client to Entra-joined machines? Either there's no documentation out there or my Google-fu isn't working on this particular issue. I would hope there was a way it could be configured to check the UPN instead of the local profile's name, e.g. the output of "whoami /UPN" (which would give "[email protected]", which will match the UPN in PaperCut) instead of just "whoami" (which would give "azuread\johnasmith")

[itskdog]

Of course as soon as I post this I find this little tidbit hiding away in the User Client page (but not in the "things to consider when using UPNs" page).

 

 

For permanent reference for anyone who finds this on a web search, the fix is to go to Options -> Config Editor, then search for client.config.upn-search-enabled, and change it from N to Y.