Intune - Company Portal issues

[mdrabble]

I have the Company Portal app installed on all laptops and all users who use laptops set as the Primary User.

 

My understanding is that, once set as the Primary User, they have full access to the company portal.

 

I have a strange issue, where some users are not able to access Downloads & updates, so not able to check is software is deployed or installed correctly.

 

I've double checked and they are primary user, I have gone into Reset and Repaired the company portal via advanced settings with Installed Apps

 

Anyone any suggestions on what else I can do to troubleshoot this please.

 

Cheers