Support Consultant (Technical), SalamanderSoft – Home Based – £25,5-£27,5k, closes Sunday 16th Nov

[jawebber]

As we continue to grow our customer base, we are looking for new Support Consultants to join the SalamanderSoft team for our 2026 Cohort!

 

Who we are:

Since 2007 SalamanderSoft has developed bespoke integration services for education. Our experts are trusted by over 3.2 million users in over 5,700 schools worldwide.

SalamanderSoft focuses on being the experts in bespoke integration services for education – helping Schools and Colleges, Multi Academy trusts and other organisations make the most of the data and services they already have. Provisioning, maintaining and managing users in Active Directory, Microsoft 365, Google Workspace, Apple School Manager and more.

Providing much more than user management, we also support many other features including, synchronising timetables to Exchange/Outlook and Google Calendar, Microsoft Teams, Google Classroom. Whatever your MIS/SIS, our solutions ensure that they are ready to be used by students and staff when they need them allowing staff to focus on providing the best learning experience without complex manual processes to keep everything up to date.

 

If you're a Salamander customer, love our service and thinking of a change of direction in your career, we would love to hear from you!

 

What is it like to work for SalamanderSoft?

We are a close-knit company, and our ethos is to provide excellent service to our customers and to be the best at what we do. This is reflected in the fact that all our sales are via word-of-mouth/recommendations – we do not have a sales team, and we are still growing strongly. All our roles are remote working, so you will be working from home.

We have an exceptional reputation in the EdTech community and are looking to grow our Support Team that work with our customers to support this and continue to improve where we can.

Hear from our team on what makes SalamanderSoft such a special place to work:

• It's great being part of a supportive team where you are trusted to deliver bespoke solutions and solve fresh problems each day – Dean (Support Consultant – 2024 Cohort)
• Two days are never the same, we're constantly problem solving and coming up with new ideas. It's not always easy, no job is, but as a company we work together as a team with a shared passion which makes it all worth it – Fraser (Product Technical Lead – 2020 Cohort)
• Family friendly, Always school focussed, Busy but supportive 🚀 – Alan (Technical Training & Knowledge Coordinator – 2017 Cohort)
• Working for Salamander you feel supported and valued. Every day is different and great people!  – Becky (Assistant Head of Operations – 2024 Cohort)

 

Who we are looking for:

Your attitude will be key, we will be looking for someone who:

• uses their initiative and gets things done
• is comfortable working with customers and aims to deliver over their expectations
• has enthusiasm and interest in technology.
• wants to be the best that they can be and strives for excellence
• can work independently and remotely
• has a hunger to learn new skills

 

We’re not looking for exact skills as we will train you in any you do not have, but on a day-to-day basis you might be working with:

• XML and XPath
• Active Directory
• Microsoft 365 including Microsoft Entra ID and Microsoft Teams
• Google Workspace including Google Classroom
• School MIS systems such as Arbor, Bromcom, SIMS, iSAMS and more
• PowerShell

 

As this is a remote role you will need a suitable area for working in your home, a broadband connection and probably a kettle.

This is very much a customer focussed role, and regular customer contact via our Helpdesk, Teams call, and email will be essential.

With technology being such a fast-moving field, we would expect you to have a thirst for knowledge and be keen to improve your skills, with a proven track record of doing so.

 

What you will be doing

• You will be joining the Support Team to help us remotely support our range of products in schools and other education institutions across the UK and further afield.
• You will be working primarily with configuring XML to linking the school’s MIS to Active Directory, Microsoft 365, Google Workspace for Education and other integration systems.
• Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers.
• This is a hands-on, customer-facing, technical role.

 

An example of XML you will be configuring is shown below:

 

What we will do for you

•              We will offer a competitive salary, dependent on experience, together with pension contributions

•              A chance to work on the latest technologies in education (especially Microsoft 365, Google Workspace for Education and Azure)

•              Training resources and all appropriate technology and software will be provided

•              5 weeks paid holiday per year plus bank holidays

•              Flexibility in working hours when required, although our customers’ needs must come first

•              The opportunity to get rid of your daily commute

•              Expenses paid on any business travel

•              Support you in improving your current skills and to work with and develop new ones

•              Paid Certification attempts (e.g. Azure AZ-900)

•              Company benefits package after passing probation, including discounted gym membership

 

Next Steps

If you are interested in joining our team, please apply on our portal: https://transforminglearning.livevacancies.co.uk/#/job/details/128

If you would like more information or an informal chat about the role, please contact James Webber on LinkedIn. No recruitment agencies, please.

The closing date for applications is midnight on Sunday 16th November, but early applications are highly recommended. This advert may close early if we receive a high volume of initial applications.

 

Application Stages

·         Stage 1 - Initial Call (15 - 30 minutes)

·         Stage 2 - Technical Test (Up to 90 minutes)

·         Stage 3 - Final Interview (60 minutes)

 

Expected Start Date

The expected start date for new Support Consultants will be January 2026.

 

**APPROVED**