Intune and printers

[Simcfc73]

Hi,

 

We have a random issue that I've narrowed it down to a cause but not a fix.

 

A new surface pro user cannot install the printer that's deployed by Papercut. It says install failed. Another user and my test user can.

 

So I figured out that it wasn't able to connect to the file servers UNC... then the printer asked for a different username and password which didn't work even on my admin account.

 

I ended up adding credentials through the Windows credentials manager in the control panel to the share and it installed the printer perfectly.  Theres nothing unusual about the user and I don't want to have to ask the users to do the credential manager thing.. especially as some are 1:1 devices and others are shared.

[itskdog]

We set our print queues (one that forces black & white, set as default, one that allows colour) on Print Deploy as a Mobility Print printer, rather than UNC, as that seems to be the recommended approach with Entra joined machines, where they just click "Sign in with Microsoft" the first time they log in.

 

It is possible to use the cloning tool to get the OEM drivers rather than the generic drivers, if you need those - Import Mobility Print queues into Print Deploy (Advanced) | PaperCut

 

We're just using the generic drivers as it keeps things simple, and this is meant to be a temporary thing for now as we're in the last year of our lease and will be looking into a device that supports a cloud solution like PaperCut Hive (our printers are RISO, which now support Hive & DirectPrint, but only for printing, no photocopy tracking, which makes up most of people's credit usage), so we can retire our server as it's only used for Impero and PaperCut since we moved to Intune.